Customer Service Representative

3 days ago


Jakarta, Indonesia Wacker Chemie AG Full time

Do you want to take responsibility and make a difference with your work? With your expertise, we can achieve great goals together. We are WACKER - Reliable. Determined. Ambitious. As one of the world's most research-intensive chemical companies, we've been making countless products that are an integral part of your everyday life possible for over 100 years. From vegan food to resource-efficient buildings to solar cells, we develop sustainable solutions that change the future.

**Job Summary**

We are looking for a seasoned Customer Service Representative (CSR) focusing on order processing, order coordination, and sales & marketing support. The CSR will assist one or more managers in their sales and market development activities and consequently have close communication with the managers and customers.

**Job Scope**

**Customer Service Support (50%)**
- Check POs received from customers based on Wacker policies and IMS and sending to the Singapore office for processing
- Monitor and update customers accordingly based on information provided by Singapore CSRs and/or from SAP
- Co-ordinating and communicating with Singapore Customer Service Representatives, Sales Directors, Market Development Managers and Local Customers
- Monitor credit limits and accounts receivable together with Market Development Managers
- Handle complaints in consultation with the Market Development Managers, Business Team, and Singapore Customer Service Representatives
- Telephone support, including order monitoring - Acting as an Information Centre for troubleshooting
- Provide positive Customer support with professionalism and ensure customer satisfaction

**Administrative (50%)**
- Organizing seminars and meetings
- Hotel/flight bookings
- Arranging Courier and postage
- Office maintenance and purchasing of office stationeries and groceries
- Ad hoc duties/tasks can be assigned individually such as Key User tasks, Distributor Support, and Key Account Customer Service Representative

**Job Requirements**
- Diploma in any discipline
- Minimum 4 years work experience in a sales coordination or administrative role
- Fluent in Bahasa Indonesia and English (spoken and written)
- Ability to work independently
- Strong interpersonal skills with basic negotiation skills
- Team player and a service-oriented mindset
- Structured and with good organizational skills
- Quick to learn new technologies and processes
- Strong interpersonal skills with the ability to communicate with all levels of the organization, and the ability to build trusting/credible relationships and handle sensitive discussions and confidential data

Reference code: 28595



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