Chat Support

We are now hiring Live Chat Support agents for a well-established and growing Live Chat company headquartered in Sydney, Australia, to join our expanding team. GreeChat is one of the largest and most established providers of Live Chat services. We holistically manage live chat operations for our clients to deliver them all the benefits of live chat, without...

Job Description: - Provide first-level support to advertisers who place ads through Ad Studio. - Manage all queries, requests, and feedback received through the chat service, ensuring timely resolutions and positive client experiences. - Use critical thinking to craft tailored responses to customer queries, supplementing them with templated responses when...

**Customer Service/Support** **Location** - Jakarta, Indonesia*** Job Title: Advisor I, Chat Support - Yogyakarta **Job Description**: - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Maintain basic knowledge of client products and/or services - Track, document and retrieve information in call...

**About Us** Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets...

Communicating with customers through various channels. Knowing our products inside and out so that you can answer questions Keeping records of customer interactions, transactions, comments, and complaints. Ensure customer satisfaction and provide professional customer support Jenis Pekerjaan: Kontrak Pertanyaan Lamaran: - Apakah anda bersedia bekerja 6...

Roles & Responsibilities: To communication & provide technical support to customers through phone, chat, & tickets system Installation & configuration of web hosting control panels like cPanel, Plesk, DirectAdmin Installation & Maintenance of Virtual Servers & Masters on XEN, OpenVZ, Parallels Panel. Configure and manage DNS environment **Required...

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Talenta, Jurnal, KlikPajak, & Qontak) have been used by tens of thousands of businesses in Indonesia. To reach millions, we need more people like you: entrepreneurs, builders, owners inside the...

Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction - Resolve technical issues including debugging customer sites to aid in problem resolution - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Knowing company products inside and out so...

Create and manage the infrastructure support JIRA tickets, ensuring all tickets are resolved/fulfilled within SLA and customer satisfaction targets and other KPIs are achieved - Support IMAC (Install, Move, Add and Change) requests from staff - Hardware and software purchase request (quotation, paperwork, tracking, etc) - IT asset management (setup,...

**A tech scale-up with big plans!** Founded in 2017, Lokalise has hired 200+ people across 41 countries (and counting!), raised $50m of series B funding, and brought on-board customers such as Revolut, Miro, Starbucks, and Mastercard to name but a few. Not bad, eh? **What we do** Businesses like Hyundai use our localisation platform to bring developers,...

Kinsta is a modern **cloud hosting company,** with a growing club of 25,000+ customers including startups, universities and Fortune 500 firms. We're motivated by excellent quality, and proud to have received a **97% satisfaction rating from our customers**. That's because, to us, each day is a chance to **grow**. As a team, we continuously inspire each...

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses. In our 10+ years of journey we have reached over 1 Million...

Serve as primary contact for Client worldwide enterprise customers and partners requiring technical assistance. - Resolve technical problem and answer queries by chat, telephone and web portal. - Diagnose, identify, isolate and analyze problems utilizing technical knowledge, historical incident records and knowledge base. - Record, maintain and update...

Create and manage the infrastructure support JIRA tickets, ensuring all tickets are resolved/fulfilled within SLA and customer satisfaction targets and other KPIs are achieved - Support IMAC (Install, Move, Add and Change) requests from staff - Hardware and software purchase request (quotation, paperwork, tracking, etc) - IT asset management (setup,...

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Talenta, Jurnal, KlikPajak, & Qontak) have been used by tens of thousands of businesses in Indonesia. To reach millions, we need more people like you: entrepreneurs, builders, owners inside the...

Company Description Gravel is a growth stage startup disrupting untapped industry in Indonesia. Our startup is still in stealth mode located in Central Jakarta. Our team hailed from UC Berkeley, and also top companies from the Bay Area and Indonesia, such as Grab, Gojek, Shopee, Traveloka, OVO, etc. **Job Description**: - Respond promptly and...

Tanggung jawab: - Software dan Hardware sistem aplikasi berbasis data base management system - Memastikan software, hardware, dan sistem pendukung berfungsi dalam keadaan baik - Melakukan perbaikan dan perawatan ketika terjadi troubleshooting Kualifikasi: - Usia maksimal 30 tahun - Pendidikan mínimal D3 Jurusan Mesin / Elektro / Sipil / IT - Mampu...

Job Description Create and manage the infrastructure support JIRA tickets, ensuring all tickets are resolved/fulfilled within SLA and customer satisfaction targets and other KPIs are achieved Support IMAC (Install, Move, Add and Change) requests from staff Hardware and software purchase request (quotation, paperwork, tracking, etc) IT asset management...

**Job Overview**: **Key Responsibilities**: - Assist consumers and partners in using our products effectively. - Handle service inquiries and disputes in a professional and timely manner. - Monitor and respond to various communication channels (call center, social media, web inquiries, etc.). - Gather feedback from consumers and partners, analyze issues,...

**Requirements**: - Computer literacy; - Able to identify ways of solving the problem and present the solution in a verbal and written manner; - Strong interpersonal skills; - High level of professionalism; - Attention to detail and punctuality; - Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year. - Stable internet connection; -...