IT Support and Network Engineer Officer
5 months ago
Job Description
Create and manage the infrastructure support JIRA tickets, ensuring all tickets are resolved/fulfilled within SLA and customer satisfaction targets and other KPIs are achieved
Support IMAC (Install, Move, Add and Change) requests from staff
Hardware and software purchase request (quotation, paperwork, tracking, etc)
IT asset management (setup, deployment, re-image, inventory check, etc)
Software related support (Crowdstrike, Manage Engine Endpoint Central, MS Office, Google Workspace, JIRA, Confluence, Slack, Mola Exchange Portal, Greatday, VPN, OneLogin, etc)
User provisioning and maintenance in GWS, OneLogin, and other apps, etc)
User and groups permission administration
IP address management
Patch management on server and desktop
Server and network related issue support
Backup and recovery of server and files
Network devices configuration backup/restore and version control
Physical check on rack, server, cabling and network equipment in office and data center
Proactive Infrastructure monitoring for office and data center (server and equipment)
Requirement
Bachelor’s degree in information technology, or related field
Strong analytical skill
Proficient using Google Workspace (Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, etc)
Proficient using Microsoft365 (Outlook, Word, Excel, Powerpoint, Teams, Onedrive, etc)
Knowledge of setting up and managing cloud computing services like platform as a service (PaaS) and infrastructure as a service (IaaS) in AWS, GCP, AZURE and other mainstream cloud providers
Exceptional communication skills, both oral and written (English and Indonesian)
Proficiency in network and hardware technologies
Proficiency in shared storage technologies
Additional Requirement
Gender
Male & Female
Age
25 - 30 Year(s) old
Min. GPA
3
Job Information
Industry
Media / Publishing / Printing
Employment
Contract
Position Level
Staff/Officer
Working Hour
NORMAL
Language
Indonesia, English
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