Account Expansion Specialist

5 days ago


Jakarta, Jakarta, Indonesia Insider Full time

Join us at Insider, a B2B SaaS company pushing the boundaries of customer experience innovation. Our AI-native platform enables marketers to deliver unique experiences, drive profitable growth, and unleash peak productivity and efficiency.

We're proud to be one of the only woman-founded, women-led B2B SaaS unicorns in the world, achieving $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021 and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment.

Your Responsibilities

As an Account Director, you'll be responsible for driving renewal, creating expansion and MRR Raise opportunities, contract terms, and managing high-level stakeholders across all account bases. You'll work closely with the Customer Success team to ensure seamless execution.

  • Develop and implement account strategies to drive growth and retention.
  • Identify and pursue upsell and cross-sell opportunities within existing accounts.
  • Collaborate with cross-functional teams to ensure successful account management.
  • Build and maintain strong relationships with key stakeholders across all account bases.
  • Monitor and analyze market trends to stay ahead of the competition.
  • Negotiate deals and contracts at various levels within the targeted account, focusing on "C" and enterprise level negotiations.
  • Provide exceptional customer service and support to ensure high levels of customer satisfaction.


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