Strategic Account Manager
4 days ago
Welcome to Insider, a B2B SaaS company shaping the future of customer experiences. Our AI-native platform offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.
We're proud to be one of the only woman-founded, women-led B2B SaaS unicorns in the world, achieving $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021 and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment.
The Role
As an Account Director, you'll play a critical role in driving renewal, creating expansion and MRR Raise opportunities, contract terms, and managing high-level stakeholders across all account bases. You'll work closely with the Customer Success team to ensure seamless execution.
- Develop and implement strategies to drive account growth and retention.
- Identify and pursue upsell and cross-sell opportunities within existing accounts.
- Collaborate with cross-functional teams to ensure successful account management.
- Build and maintain strong relationships with key stakeholders across all account bases.
- Monitor and analyze market trends to stay ahead of the competition.
- Negotiate deals and contracts at various levels within the targeted account, focusing on "C" and enterprise level negotiations.
- Provide exceptional customer service and support to ensure high levels of customer satisfaction.
- Stay up-to-date with industry developments and emerging trends to inform business decisions.
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