Officer Complaint Handling

7 days ago


Jakarta, Indonesia HSBC Full time

-Job Advert Details**Some careers shine brighter than others.**

If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join this team in the role of **Officer Complaint Handling**

**Responsibilities**:
**1.Complaint Handling**:
**Effectively and efficiently manage customer complaint by ensuring complaint are logged, investigated and resolved properly as per internal and regulator’s requirement**

**2.Identify Gaps and Improvement for customer journey**:
**Identify customer pain points and improvement insights to be shared with related stakeholders for assessment and execution to deliver enhanced customer experience**

**3.Process Design**

**Working together with stakeholders to improve current process that is broken/ineffective which impacting customer’s experience and satisfaction**
Qualifications**To be successful in this role, you should meet the following requirements**:

- Indonesia Citizen only
- Bachelor’s degree
- 3-4 years experience in banking with focus on customer/complaint management
- Strong knowledge of banking industry related the product and channel
- Collaboration with cross function related unit
- Good communication (oral and written) and customer handling skills

**You’ll achieve more at HSBC**

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment



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