Customer Service Complaint Management

**Job Descriptions**: - Accept customer's order requirements and complaints, claims arbitration. - Handle and resolve customer complaints, claims arbitration. - Managing day-to-day tickets from ticketing system partner and internal cross functions. - Service data statistics and sorting. - Provide explanations to consumers regarding products and services. -...

**About Us** INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

**About Us** INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

Job Responsibilities: 1. Store Manager Responsibility System: The store manager is fully responsible for the daily operation and management of the store. 2. Responsible for the personnel management of the store, including shift scheduling, attendance, management of office behavior norms, discipline, and compliance with regulations. 3. Coordinate and handle...

**MANAGER, CUSTOMER SERVICE**: Our team in **South Jakarta** currently has an opening for a **Manager, Customer Service** **YOUR ROLE & RESPONSIBILITIES**: - Improve Customer Service Experience. - Engage with Customer and Facilitate Growth and Support Commercial Team. - Taking Ownership of customer issues and problem solver. - Issuing clear direction and...

We are a small, fully remote team serving household customers in the US with high end cleaning services. We are rapidly expanding and looking for reliable, positive, and ambitious people to be part of our team. This is a fully remote, full time, work from home role. As a Customer Service Representative, you will be trained in each area of the business and...

PT Hino Finance Indonesia ("HFI/Company") was established based on a joint venture agreement between Hino Motors Ltd., PT Indomobil Multi Jasa Tbk., and Summit Global Auto Management B.V. (part of Sumitomo Corporation) in accordance with the Deed of Establishment dated July 11, 2014. HFI is a captive financing company for commercial trucks, especially for...

Receiving, recording and resolving all customer questions, requests and complaints in accordance with the time and method of handling determined by the company - Conduct end-to-end monitoring activities for the resolution of customer requests/complaints involving other units/vendors by coordinating directly with related units - Maintain company image and...

**Responsibilities**: - Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram). - Handle and resolve customer complaints regarding product issues, returns, and exchanges. - Manage and track orders to ensure timely delivery and address any order discrepancies. - Collaborate with the logistics team to address...

Orange provides your personalized go-to pool of strategy planners, creatives, and technologists for your brand and campaign that aren't part of your daily routine. Strategic managers, content specialists, conceptual creatives, producers, SEO experts, product managers, and others are among the impact players who are held match-fit for your brand. - Receive...

To assist with all e-commerce orders.- - Manage the premier same-day delivery service offers an exceptional same-day service within Greater Jakarta.- - To assist customers with product questions.To help customers to register online and/or to process their orders- - Deal with complaints, late orders, and escalation processes where necessary. To handle...

BIOTA Smart Home is a cutting-edge technology company committed to revolutionizing modern living through innovative smart home solutions. Our technology seamlessly integrates into lifestyles to provide convenience, security, and energy efficiency. We prioritize customer-centric design and strive to create user-friendly experiences in our products and...

The Customer Service Executive is responsible for providing exceptional customer support and ensuring customer satisfaction. This role involves handling customer inquiries, resolving complaints, and maintaining accurate records of interactions. The Customer Service Executive will report directly to the Customer Service Manager, collaborating closely to...

Resolve customer complaints and provide appropriate solutions. Maintain a positive, empathetic, and professional attitude towards customers. Record and update customer interactions and transactions. **Requirements**: Minimum high school graduate (SMA/SMK). Previous experience in customer service or a related field is a plus. Proficiency in Microsoft...

Resolve customer complaints and provide appropriate solutions. Maintain a positive, empathetic, and professional attitude towards customers. Record and update customer interactions and transactions. **Requirements**: Minimum high school graduate (SMA/SMK). Previous experience in customer service or a related field is a plus. Proficiency in Microsoft...

Position objective: - To enhance customer satisfaction, ensuring customer needs are fulfilled as per business strategy. - To be customer facing, providing customers differentiated SCM services as per business strategy. - To manage Order-To-Cash processes and KPIs e.g., order management, delivery management, billing management, and handle customer...

Responsibilities: - Oversee daily service of the service department to ensure smooth, efficient, and high-quality service delivery. - Lead and manage service teams, including scheduling, task delegation, and performance evaluation. - Develop and implement service standards, policies, and procedures to ensure customer satisfaction and services excellence. -...

**Role of Purposes**: You will work as part of business & improvement to help maintain service quality to the clients and enhance our resources skills. You will prepare, conduct Customer Service training and create the necessary process notes required for the training. For this role, we expect a person who masters our products inside and out to advise and...