Customer Service Complaint Management

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

**About Us** INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore...

-Job Advert Details**Some careers shine brighter than others.** If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their...

-Job Advert Details**Some careers shine brighter than others.** If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their...

As a **Customer Service Representative**, you are the front liner of our team. You would guide our guests as well as potential guests and provide information on our products and services. This would also include pre and post care for our guests and consumers. Many times, this role has overlapped with sales and reservation, here u will have the opportunity to...

Manage the implementation of CRM strategies and customer growth programs. - Handle all customers inquiries to ensure customer satisfaction. - Monitor data quality and ensure proper transaction. - Control and follow up all communication channels. - Planning and implementing customer relationship management strategies that will encourage customers and retain...

Persyaratan Maximum 28 years old Minimum D3 or S1 any majoring. Minimum 1 year experience in customer service. Computer Skills; Word, PowerPoint, Excel and Outlook. Excellent in operating computer and familiar in Microsoft Office. Have a good personal skills and can communicate well can complete the work according to the dateline Honest, initiative,...

Responsibilities: - Provide detailed information about products, services, and company policies. - Resolve customer complaints and issues efficiently and professionally, aiming to turn negative experiences into positive outcomes. - Escalate complex issues to the relevant departments or senior staff when necessary. - Maintain records of customer...

**About the Job** The role involves representing the company, ensuring customer satisfaction, and solving problems efficiently.**with the following job description. Job Desc: - Handling Customer Inquiries, Requests and Complaints - Resolving Customer Complaints and Issues - Processing Customers Orders (refund request) - Recording Customer Interactions -...

To assist with all e-commerce orders.- - Manage the premier same-day delivery service offers an exceptional same-day service within Greater Jakarta.- - To assist customers with product questions.To help customers to register online and/or to process their orders- - Deal with complaints, late orders, and escalation processes where necessary. To handle...

**Responsibilities**: - Help explain Tunaiku’s KTA products and services in a clear and concise manner to customers. - Support the team in building and maintaining positive relationships with Tunaiku customers. - Assist in documenting customer requests for data changes and ensuring accuracy in record-keeping. **Requirements**: - Final-year student with...

CUSTOMER SERVICE ADVISOR - LOGISTIC (JAKARTA) **ABOUT OUR CLIENT** Our client, a multinational logistic company from Germany are looking for fresh graduates or experienced to be placed as Customer Service Advisor with details as follows: **JOB SUMMARY** - Position: Customer Service Advisor - Division: Customer Service - Location: Jakarta - Industry:...

The Customer Service Executive is responsible for providing exceptional customer support and ensuring customer satisfaction. This role involves handling customer inquiries, resolving complaints, and maintaining accurate records of interactions. The Customer Service Executive will report directly to the Customer Service Manager, collaborating closely to...

Resolve customer complaints and provide appropriate solutions. Maintain a positive, empathetic, and professional attitude towards customers. Record and update customer interactions and transactions. **Requirements**: Minimum high school graduate (SMA/SMK). Previous experience in customer service or a related field is a plus. Proficiency in Microsoft...

Manages After Sales Service Department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales-minded attitude - The Service Centre Manager oversees repair and reworks operations for the organization. S/he analyzes and responds to customer complaints and requests regarding...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including documented call flows, work processes, data entry requirements, and complaint management processes -...

Position objective: - To enhance customer satisfaction, ensuring customer needs are fulfilled as per business strategy. - To be customer facing, providing customers differentiated SCM services as per business strategy. - To manage Order-To-Cash processes and KPIs e.g., order management, delivery management, billing management, and handle customer...

We are a leading facilities management company based in Jakarta that is looking to hire a Customer Support Executive for our Indonesian office. We offer our employees competitive benefits, growth opportunities, personalized feedback, and guidance. The Company: KliknClean is a facilities management company that operates in the Indonesian archipelago. We...

Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or internal functional teams to handle a variety of pre-sales or post-sales service functions. They process and manage customers’ orders from order entry to delivery and collection in a timely manner. They may respond to all customers’ inquiries about TE’s...

As a Customer Service Representative in the stock market industry, you will be: - Responsible for providing clear and accurate information to clients - Assisting them with stock transactions - Answering queries related to investment products - Handling complaints in a professional and - Efficient manner. - Ensuring client satisfaction and delivering the...