Customer Service

5 months ago


Jakarta, Indonesia CIFOS Full time

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

**Salary**: Rp12,617,822 - Rp13,281,917 per month

Ability to commute/relocate:

- Jakarta: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Own a passport (16 month before expired date)

**Education**:

- D1-D4 (preferred)

**Experience**:

- customer service: 1 year (preferred)


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