Senior Customer Service Officer

5 months ago


Jakarta, Indonesia PT BASF Distribution Indonesia Full time

Position objective:

- To enhance customer satisfaction, ensuring customer needs are fulfilled as per business strategy.
- To be customer facing, providing customers differentiated SCM services as per business strategy.
- To manage Order-To-Cash processes and KPIs e.g., order management, delivery management, billing management, and handle customer complaints, etc.
- To actively participate on OTC improvement projects as assigned.

Qualifications:

- Bachelor degree from any major
- Min. 2 years experiences in the role of Customer Services / Supply Chain / Sales Admin
- Familiar with SAP and supply chain business process is a plus
- Strong interpersonal communication, analytical and decision making
- Fluent in English



  • Jakarta, Indonesia UPL ltd Full time

    **Customer Service Officer**: - Job Id: 8636- City: 01648, Special Capital Region of Jakarta, Indonesia- Department: - Function: Sales & Commercial- Employee Type: Permanent Full Time- Seniority Level: Associate- Description: **Job Purpose**: A Sales Customer Service Officer typically handles customer inquiries, provides product or service information,...


  • Jakarta, Indonesia UPL NA Inc. Full time

    Job Id: 8635- City: 01648, Special Capital Region of Jakarta, Indonesia- Department: - Function: Sales & Commercial- Employee Type: Permanent Full Time- Seniority Level: AssociateDescription: **Job Purpose**: A Sales Customer Service Officer typically handles customer inquiries, provides product or service information, processes orders, and resolves any...


  • Jakarta, Indonesia International Flavors & Fragrances Full time

    IFF is a global leader in Food Ingredients and Flavors, and we are looking for a dynamic individual to join our team as **Senior Customer Service Representative.** If you are ready to join a **Great Place To Work-certified** organization and one of the world’s largest and most successful Flavors & Fragrances companies, we invite you to apply! **Your...

  • Customer Service

    5 months ago


    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi Persyaratan** Pengalaman menghadapi customer /...


  • Jakarta, Indonesia PT Provis Garuda Services Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan, Administrasi **Jenjang Karir** Staf Senior **Job Deskripsi** - Melayani, membantu dan menyelesaikan masalah untuk Nasabah VIP - Customer Service di industri asuransi / perbankan - Menghubungi Nasabah VIP / Platinum yang sedang dirawat di RS - Melayani...


  • Jakarta, Indonesia PT Satu Dental Indonesia Full time

    **Kualifikasi**: - Pendidikan mínimal SMU, D3 Semua jurusan - Min 2 tahun pengalaman sebagai Customer service dan terbiasa menghandle mulichat >50 chat per hari - Lancar mengoperasikan Microsoft Office terutama Excel - Service oriented, disiplin dan memiliki kemampuan komunikasi yang baik - Detail oriented, teliti, jujur dan bertanggung jawab **Deskripsi...


  • Jakarta, Indonesia PT Imecon Teknindo Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** - Efficiently handle customer inquiries and complaints through Omni channel (Chat) or Inbound call (voice) - Escalate complex issues to the Team Lead for resolution - Maintain a typing speed of at least...

  • Customer Service

    5 months ago


    Jakarta, Indonesia Garena Full time

    Jakarta Game Operations Internship As a customer service team, you will handle an important role in helping players to answer their inquiries and communicate with the operational team to resolve our player’s issues to ensure the smooth experience of our users. **Job Description**: - Serve as front-line officers to troubleshoot technical and other issues...


  • Jakarta, Indonesia Traders Family International Full time

    **Divisi** Customer Service Officer **Tipe Pekerjaan** Full Time **Lokasi** Jakarta **What You Do** **Requirements**: Posisi ini sesuai bagi mereka yang suka berinteraksi dengan orang lain, dapat bekerja dengan cepat, serta terbiasa dengan rutinitas chat. **What Will You Get** - Gaji Pokok sebesar Rp 4.000.000, - Bonus Akhir Tahun yang besarannya...


  • Jakarta, Indonesia Valbury Asia Futures Full time

    CS/CX Jakarta Job Description: - Provide customers about product and service information - Able to quickly locate user problems and provide solution - Identify and escalate priority issues and solve the problems - Documenting all information according to Standard Operating Procedures - Conduct customer surveys to ascertain level of customer experience -...

  • Customer Service

    5 months ago


    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan, Administrasi **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data Administration **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi...


  • Jakarta, Indonesia Knauf Indonesia Full time

    **Summary** The Customer Service Officer ensures that all aspects related to Customers Satisfaction including PO, Deliveries, and Claims are handled properly, correctly and smoothly. **Responsibilities** 1. Maintain Good Quality Service to Customers: - Regular communication with all customers (visit, by phone, sms, social media etc.) - Handle and process...


  • Jakarta, Indonesia Traders Family International Full time

    **Divisi** Customer Service Officer **Tipe Pekerjaan** Full Time **Lokasi** Jakarta **What You Do**: Pada posisi ini, Anda bertanggung jawab untuk berinteraksi dengan pelanggan melalui platform chat dengan cara menggali kebutuhan dari pelanggan agar dapat diberikan solusi atau langkah penyelesaian yang sesuai dengan...


  • Jakarta, Indonesia Yayasan Budi Utomo Full time

    Yayasan Budi Utomo adalah Yayasan yang bergerak di Bidang Pendidikan. Kami saat ini membuka peluang untuk kamu yang ingin bekerja ditempat kami sebagai Customer Service Officer. Tugas dan Tanggung Jawab - Membuat dan melaksanakan rencana kerja bulanan untuk pencarian siswa/mahasiswa baru yang potensial berdasarkan target yang telah ditetapkan. - Memberikan...


  • Jakarta, Indonesia Citi Full time

    **Indonesia GCB RemainCo Customer Servicing Officer is responsible to** effectively support and wind down Legacy Holdings residual obligations from divested and liquidated businesses. Residual obligations include reputational, contractual, and regulatory items that remain post-divestiture. The RemainCo Customer Servicing Officer will closely work with...


  • Jakarta, Indonesia Citi Full time

    **GCB RemainCo Customer Servicing Officer is responsible to** effectively support and wind down Legacy Holdings residual obligations from divested and liquidated businesses. Residual obligations include reputational, contractual, and regulatory items that remain post-divestiture. The RemainCo Customer Servicing Officer will closely work with various...


  • Jakarta, Indonesia PT. Traderhub Mitra Indonesia Full time

    **Qualifications** - Max. 30 years old - Required language(s): Indonesian, English (must have good writing, reading, listening and speaking skills), Mandarin will be a plus point - At least 1 year of working experience in the related field is required for this position - Required skill (s): Exquisite communication skill, Microsoft Office, Excellent English,...

  • Customer Service

    5 months ago


    Jakarta, Indonesia Mitra10 Full time

    Kualifikasi: - Usia maksimal 28 tahun - Pendidikan mínimal SMA/K sederajat - Memiliki pengalaman mínimal 1 tahun sebagai Customer Service di perusahaan retail - Mahir menggunakan Ms. Office - Penempatan Mitra10 Fatmawati - Jakarta Selatan Ability to commute/relocate: - Jakarta: Reliably commute or planning to relocate before starting work...


  • Jakarta, Indonesia Yayasan Budi Utomo Full time

    Yayasan Budi Utomo adalah Yayasan yang bergerak di Bidang Pendidikan. Kami saat ini membuka peluang untuk kamu yang ingin bekerja ditempat kami sebagai Customer Service Officer. Tugas dan Tanggung Jawab - Membuat dan melaksanakan rencana kerja bulanan untuk pencarian siswa/mahasiswa baru yang potensial berdasarkan target yang telah ditetapkan. - Memberikan...

  • Customer Service

    7 months ago


    Jakarta, Indonesia Time International Full time

    To assist with all e-commerce orders.- - Manage the premier same-day delivery service offers an exceptional same-day service within Greater Jakarta.- - To assist customers with product questions.To help customers to register online and/or to process their orders- - Deal with complaints, late orders, and escalation processes where necessary. To handle...