Customer Service Sr Manager
3 months ago
The Customer Service Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to drive client resolution and support activities in coordination with the Customer Service team. The overall objective of this role is to drive the seamless delivery of customer service support to external clients.
**Responsibilities**:
- Manage one or more teams in servicing and/or sales as well as complex and variable issues with significant impact over department(s) Evaluates team’s performance, make recommendations for pay increases, hiring, terminations and other personnel actions and maintain appropriate staffing requirements to meet operational needs, manage team to meet goals within the budget
- Monitor, research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations and evaluate cost/benefits, make recommendations, develop and oversee implementation plans
- Demonstrate a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals; requires basic industry knowledge
- Provides evaluative judgment based on analysis of information in complicated and unique situations, identify and analyze escalated problems and provide guidance to team members for resolution
- Negotiate solutions and acts as a liaison with internal and external customers, as necessary
- Responsible for delivery of end results, shared responsibility for budget management and accountable for resource planning
- Ensure essential procedures are followed, contribute to defining standards
- Develop and implement effective policies and procedures to ensure timely, accurate, cost effective and customer service meets or exceeds client expectations
**Qualifications**:
- 6-10 years of relevant experience
- Experience interacting with large corporate and government clients
- Senior management experience
- Consistently demonstrate clear and concise written and verbal communication
**Education**:
- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred
- **Job Family Group**:
Customer Service
- **Job Family**:
Institutional Customer Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
-
Customer Service
3 months ago
Jakarta, Indonesia PT IT Service Centre Full time**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi Persyaratan** Pengalaman menghadapi customer /...
-
Customer Service Manager
3 months ago
Jakarta, Indonesia AIMSIS Full time**Responsibilities**: Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer...
-
Sr. Sales Manager Wedding
3 months ago
Jakarta, Indonesia Hilton Full timeSr. Sales Manager Wedding & Social Event With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand,...
-
Manager, Customer Service
3 months ago
Jakarta, Indonesia Brenntag Full time**MANAGER, CUSTOMER SERVICE**: Our team in **South Jakarta** currently has an opening for a **Manager, Customer Service** **YOUR ROLE & RESPONSIBILITIES**: - Improve Customer Service Experience. - Engage with Customer and Facilitate Growth and Support Commercial Team. - Taking Ownership of customer issues and problem solver. - Issuing clear direction and...
-
Sr. Customer Solutions Manager
3 months ago
Jakarta, Indonesia PT Amazon Web Services Indonesia Full time8+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion - 6+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with...
-
Customer Service Manager
3 months ago
Jakarta, Indonesia Catalyst Tech Full timeAs a Customer Service Manager, you will be responsible for leading the customer support team and delivering extraordinary service to our customers. You will be at the forefront of our commitment to providing number one service and will have a direct impact on customer satisfaction and loyalty. **Job Description**: - Responsible and accountable for the...
-
Customer Service Manager
3 months ago
Jakarta, Indonesia DeluxeMaid Full timeWe are a small, fully remote team serving household customers in the US with high end cleaning services. We are rapidly expanding and looking for reliable, positive, and ambitious people to be part of our team. This is a fully remote, full time, work from home role. As a Customer Service Representative, you will be trained in each area of the business and...
-
Customer Service
3 months ago
Jakarta, Indonesia PT IT Service Centre Full time**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan, Administrasi **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data Administration **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi...
-
Sr. Account Executive
5 months ago
Jakarta, Indonesia Dentsu Aegis Network Full timeThe purpose of this role is to provide support and assistance in all areas of managing the client’s business and keeping day to day activities running smoothly. Job Title: Sr. Account Executive **Job Description**: Key responsibilities: Works collaboratively with colleagues and (where appropriate) local markets across Dentsu to meet client service...
-
Customer Service
3 months ago
Jakarta, Indonesia PT. Salam Pacific Indonesia Lines Full timeThe Customer Service is responsible to support logistic products and services, and deliver excellent customer care. A highly self motivated, customer service enthusiast, fluent in SLAs management and their concepts with outstanding communication skills is the desired profile. Familiar with incident management tools and service/help desk...
-
Sr. Sales Manager Wedding
3 months ago
Jakarta, Indonesia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Internal Audit Sr. Manager
3 months ago
Jakarta, Indonesia Moladin Full timeMoladin is seeking an Internal Audit Sr. Manager to join their team in Jakarta. The Internal Audit Sr. Manager will be responsible for ensuring the company’s internal control systems are operating effectively, identifying areas for improvement, and managing the internal audit team. **Responsibilities**: - To lead Internal Audit in developing and...
-
Assistant Manager, Customer Analytics
3 months ago
Jakarta, Indonesia adidas Full timePurpose/ Mission: To assist sales team in achieving profitable and sustainable market growth by providing clear and actionable insights obtained from customer data. To enhance understanding of the business, to drive improved decision making and productivity. To be the gatekeeper of customer data, collection, and application...
-
Assistant Manager, Customer Analytics
4 months ago
Jakarta, Jakarta, Indonesia adidas Full timePurpose/ Mission:To assist sales team in achieving profitable and sustainable market growth by providing clear and actionable insights obtained from customer data. To enhance understanding of the business, to drive improved decision making and productivity. To be the gatekeeper of customer data, collection, and application of....
-
Customer Service
5 months ago
Jakarta, Indonesia Time International Full timeTo assist with all e-commerce orders.- - Manage the premier same-day delivery service offers an exceptional same-day service within Greater Jakarta.- - To assist customers with product questions.To help customers to register online and/or to process their orders- - Deal with complaints, late orders, and escalation processes where necessary. To handle...
-
Sr. Field Service Engineer
3 months ago
Jakarta, Indonesia Thermo Fisher Scientific Full timeWhen you’re part of Thermo Fisher Scientific, you’ll do daring work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the...
-
Customer Services
2 months ago
Jakarta, Indonesia PT Quantum Metal Indonesia Full timeTo assist in the preparation and improvement of Standard Operation Procedures. - To implement all policies, activities, procedures, and instructions as relevant and required by the quality management system. - To assist in the preparation of handover of vacant possession to customer. - To attend and handle all customer/ purchaser’s complaints/inquiries and...
-
Customer Services
2 months ago
Jakarta, Indonesia PT Quantum Metal Indonesia Full timeTo assist in the preparation and improvement of Standard Operation Procedures. - To implement all policies, activities, procedures, and instructions as relevant and required by the quality management system. - To assist in the preparation of handover of vacant possession to customer. - To attend and handle all customer/ purchaser’s complaints/inquiries and...
-
Customer service
4 months ago
Jakarta, Indonesia Ismart.asia Full timeIsmart leads with its product engineering approach and leverages Cloud, Data, Integration, and Automation technologies to transform client businesses into intelligent, high-growth enterprises The Role Work responsibility Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and...
-
Customer service
4 months ago
Jakarta, Jakarta, Indonesia Ismart Full timeIsmart leads with its product engineering approach and leverages Cloud, Data, Integration, and Automation technologies to transform client businesses into intelligent, high-growth enterprises The Role Work responsibility Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and...