Sr. Field Service Engineer

5 days ago

Jakarta, Indonesia Thermo Fisher Scientific Full time

When you’re part of Thermo Fisher Scientific, you’ll do daring work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

**Location/Division Specific Information**

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.

Here are some of the products you might support our customers with:

- Corporate organization
- Overview of our instruments
- Inside the Titan Transmission Electron Microscope
- How to make a microscope

**How you will make an impact**:
The Sr. Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. This level of Engineer also investigates and improves operational quality of system equipment; Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), Small/Large Dual Beam (SDB/LDB); instructs customers in the operation and maintenance of the system; serves as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.

Serves as a product authority, supporting customers on advanced solutions. This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization.

**Benefits**:
We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, and a range of employee benefits Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

**What you will do**:

- Proactively run assigned accounts to ensure customers “Basic Issues” are resolved as quickly as possible.
- Meet tool uptime performance expectations where required
- Complete Preventative Maintenance on time per commitments
- As the primary field service engineer, ensure customer needs are met using appropriate resources
- Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
- Conduct on-site scheduled planned maintenance visits
- Provide troubleshooting and repair support for customers
- Cultivate and develop positive working relationships with customers, system users, and company personnel
- Successfully complete technical training as required; identity and effectively complete specialist training based on microscopes in the region
- Proactively seek out additional learning opportunities both inside and outside of the region
- Leads technical recovery plans for critical issues
- Travel, sometimes on short notice to customer sites to resolve problems or support colleagues
- Complete and submit field service reports
- Provide training for users on system operation
- Provide feedback to product quality teams
- Provide appropriate input in writing, updating, and correcting various Thermo Fisher system documentation, including identifying and isolating system problems
- Must maintain Thermo Fisher Scientifics’ 4i Values.

**How you will get here**:
**Education**

University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 10+ years of equivalent combination of education, skills and experience

**Experience**

10+ years’ Experience:

- Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems required. Cryo EM experience will be an advantage.
- Experience with Ultra High Vacuum (UHV) required.
- Experience operating O-scopes, digital voltmeter and logical problem solving required.

**Competencies**

**Demonstrate Technical Knowledge** - Become an expert on how our ever-expanding line of products is used, serviced, and positioned in the marketplace
- Demonstrate Product Knowledge: Describe products and product lines, their positioning in the marketplace, and the needs they meet
- Describes product portfolio characteristics
- Identifies and describes competitors at a high level
- Scale the Technology: Gain proficiency in installing, servicing and maintaining increasingly complex scientific instrumen

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