Customer Service Officer for Complaint

3 days ago


Jakarta, Indonesia Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Reporting to Manager, Client Relationship Management, this postion is responsible to handling Complaint Case, Complaint validation, & support Complaint unit as well as regular respoting as required.

**Preferred skills (heading) / Compétences particulières (titre**)
- Good interpersonal skill
- Computer literate
- Courtesy and effective conversation through telephone skill
- Complaint handling and customer service skills
- Data processing
- Analytical
- Fast learner
- Good capability to communicate, both verbal and written, in Bahasa Indonesia and English

**Qualifications (heading) / Compétences (titre)**

**Responsibilities (heading) / Responsabilités (titre)**
- Handling Inquiry and service request.
- Handling Case Management Process.
- Handling Complaint Case & Complaint validation
- Managing productivity, service level and reliability.
- Handling monthly CRM reporting
- Interact with various parties for case resolution (client, agent, business partner, internal client).
- Other job assigned by SPV

**Job Category**:
Customer Service / Operations

**Posting End Date**:



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