Customer Service Officer for Complaint

**Who are we?** Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we managed to get listed on the Indonesian Stock...

Responsibilities: - Provide detailed information about products, services, and company policies. - Resolve customer complaints and issues efficiently and professionally, aiming to turn negative experiences into positive outcomes. - Escalate complex issues to the relevant departments or senior staff when necessary. - Maintain records of customer...

MAIN DUTIES AND RESPONSIBILITIES 1. Receiving and executing freighting instructions/documents from Head Office (SG) for export/import shipments. 2. Liaising with A21’s approved worldwide agents, airlines and vendors for cargo reservation, transport collections and services. 3. Planning the most appropriate routes and type of services for all...

Develop customer-related strategies and programs (customer service, service quality, customer relations, and service culture). - Perform service recovery for complaints that occur by following up on complaints to the relevant departments and ensuring that they are resolved. - Conduct program socialization and monitoring of the implementation of all customer...

As a Customer Service Representative in the stock market industry, you will be: - Responsible for providing clear and accurate information to clients - Assisting them with stock transactions - Answering queries related to investment products - Handling complaints in a professional and - Efficient manner. - Ensuring client satisfaction and delivering the...

**Qualifications** - Max. 30 years old - Required language(s): Indonesian, English (must have good writing, reading, listening and speaking skills), Mandarin will be a plus point - At least 1 year of working experience in the related field is required for this position - Required skill (s): Exquisite communication skill, Microsoft Office, Excellent English,...

Handle refund, return, and exchange items Identify customer needs and help customer to finds products as customer needs Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to...

Provide pick-up/customer complaint tickets to Agents Analyze tickets regularly Create Segregation and Break Schedules for Agents Case escalation both internal and vendor Monitoring shipments through internal KGX or Vendors Provide approval of claim for damage or loss customer goods Conduct monthly coaching to Agents Provide training to Agents...

We are a leading facilities management company based in Jakarta that is looking to hire a Customer Support Executive for our Indonesian office. We offer our employees competitive benefits, growth opportunities, personalized feedback, and guidance. The Company: KliknClean is a facilities management company that operates in the Indonesian archipelago. We...

Maintaining good relation with Customers - Handling Customer complaint - Providing information & assisting Customer - Conducting the activity Customer Relation Programs - Maximum age 23 years old - Minimum Education SMA/SMK from any major - Preferable having experience in Shopping Center, Retail Industry or Office - Fresh graduate are welcome to apply - Good...

Manage the implementation of CRM strategies and customer growth programs. - Handle all customers inquiries to ensure customer satisfaction. - Monitor data quality and ensure proper transaction. - Control and follow up all communication channels. - Planning and implementing customer relationship management strategies that will encourage customers and retain...

Company Description Indodana is a Fintech Lending platform from PT Artha Dana Teknologi which was founded in November 2017 and has been registered by OJK since March 2018. PT Artha Dana Teknologi provides loan services, installments without credit cards, HP credit and PayLater services. Starting from the many requests from the public who failed to get...

Persyaratan Holding a minimum Senior or Vocational High School, Bachelor Degree major in any field Having minimum at least 1 years’ experience as Customer Service in any companies Having positive attitude and no criminal record Having excellent interpersonal and communication skills Be passionate about health and wellness Having customer service...

Order Management - Act as a Subject Matter Expert for all systems to support colleagues and wider business - Facilitate the sales of the company’s products through up selling and cross selling. - Provide visibility to customers on order status - Enhance work practices and derive efficiency. - To process all orders efficiently, accurately and in line with...

Contact overseas customers through phone calls and/or WhatsApp messages to arrange a phone pickup schedule - Daily WhatsApp message blast to customers for product education purposes - Identify and assess customers’ needs to achieve satisfaction - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to...

Job Desc: - Identify and assess customer needs and complaints to achieve satisfaction - Provide accurate and complete information to customers - Follow communication procedures and guidelines - Meet monthly call handling quotas - Requirement - Experience in customer service or relevant role - Excellent communication skills is required - Proficient in...

CUSTOMER SERVICE ADVISOR - LOGISTIC (JAKARTA) **ABOUT OUR CLIENT** Our client, a multinational logistic company from Germany are looking for fresh graduates or experienced to be placed as Customer Service Advisor with details as follows: **JOB SUMMARY** - Position: Customer Service Advisor - Division: Customer Service - Location: Jakarta - Industry:...

PT Sinar Jernih Suksesindo (SJS) bekerja sama dengan perusahaan Logistik terkemuka bersekala nasional kini sedang mencari kandidat profesional untuk mengisi posisi: **Customer Service** Kualifikasi: - Pria / Wanita, Usia max 30 thn. - Pendidikan D3/S1 Semua Jurusan - Punya keahlian khusus di export import - Memiliki pengalaman CS / Frontliner. - Terbiasa...

Develop customer-related strategies and programs (customer service, service quality, customer relations, and service culture). - Perform service recovery for complaints that occur by following up on complaints to the relevant departments and ensuring that they are resolved. - Customer surveys which include distribution forms and data from customers, data...

Do you want to take responsibility and make a difference with your work? With your expertise, we can achieve great goals together. We are WACKER - Reliable. Determined. Ambitious. As one of the world's most research-intensive chemical companies, we've been making countless products that are an integral part of your everyday life possible for over 100 years....