Customer Service Officer for Complaint

**Who are we?** Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we managed to get listed on the Indonesian Stock...

**About Us** INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore...

Responsibilities: - Provide detailed information about products, services, and company policies. - Resolve customer complaints and issues efficiently and professionally, aiming to turn negative experiences into positive outcomes. - Escalate complex issues to the relevant departments or senior staff when necessary. - Maintain records of customer...

MAIN DUTIES AND RESPONSIBILITIES 1. Receiving and executing freighting instructions/documents from Head Office (SG) for export/import shipments. 2. Liaising with A21’s approved worldwide agents, airlines and vendors for cargo reservation, transport collections and services. 3. Planning the most appropriate routes and type of services for all...

Develop customer-related strategies and programs (customer service, service quality, customer relations, and service culture). - Perform service recovery for complaints that occur by following up on complaints to the relevant departments and ensuring that they are resolved. - Conduct program socialization and monitoring of the implementation of all customer...

Persyaratan Maximum 28 years old Minimum D3 or S1 any majoring. Minimum 1 year experience in customer service. Computer Skills; Word, PowerPoint, Excel and Outlook. Excellent in operating computer and familiar in Microsoft Office. Have a good personal skills and can communicate well can complete the work according to the dateline Honest, initiative,...

Provide client service support for retail network and E-commerce - Respond promptly to customer inquiries through chat (Live chat such as FB Messenger, Instagram,, Carousel, Shopify and etc) and inbound calls. - Handle complaints, promotion inquiries, product information inquiries, pricing inquiries, etc - Maintain a high level of professionalism with...

As a Customer Service Representative in the stock market industry, you will be: - Responsible for providing clear and accurate information to clients - Assisting them with stock transactions - Answering queries related to investment products - Handling complaints in a professional and - Efficient manner. - Ensuring client satisfaction and delivering the...

**Qualifications** - Max. 30 years old - Required language(s): Indonesian, English (must have good writing, reading, listening and speaking skills), Mandarin will be a plus point - At least 1 year of working experience in the related field is required for this position - Required skill (s): Exquisite communication skill, Microsoft Office, Excellent English,...

To assist with all e-commerce orders.- - Manage the premier same-day delivery service offers an exceptional same-day service within Greater Jakarta.- - To assist customers with product questions.To help customers to register online and/or to process their orders- - Deal with complaints, late orders, and escalation processes where necessary. To handle...

Handle refund, return, and exchange items Identify customer needs and help customer to finds products as customer needs Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to...

Position objective: - To enhance customer satisfaction, ensuring customer needs are fulfilled as per business strategy. - To be customer facing, providing customers differentiated SCM services as per business strategy. - To manage Order-To-Cash processes and KPIs e.g., order management, delivery management, billing management, and handle customer...

Provide pick-up/customer complaint tickets to Agents Analyze tickets regularly Create Segregation and Break Schedules for Agents Case escalation both internal and vendor Monitoring shipments through internal KGX or Vendors Provide approval of claim for damage or loss customer goods Conduct monthly coaching to Agents Provide training to Agents...

We are a leading facilities management company based in Jakarta that is looking to hire a Customer Support Executive for our Indonesian office. We offer our employees competitive benefits, growth opportunities, personalized feedback, and guidance. The Company: KliknClean is a facilities management company that operates in the Indonesian archipelago. We...

Have experience in the sama role - Have experience more than 2 years - Proficient knowledge of customer service, and standard office practices and procedures. - Proficient computer skills. - Have a good leadership personality - READY to be place out of Indonesia ( ASIA ) - Willing to work shift (6+1) Task: - Overseeing and assessing customer service staff...

Maintaining good relation with Customers - Handling Customer complaint - Providing information & assisting Customer - Conducting the activity Customer Relation Programs - Maximum age 23 years old - Minimum Education SMA/SMK from any major - Preferable having experience in Shopping Center, Retail Industry or Office - Fresh graduate are welcome to apply - Good...

Manage the implementation of CRM strategies and customer growth programs. - Handle all customers inquiries to ensure customer satisfaction. - Monitor data quality and ensure proper transaction. - Control and follow up all communication channels. - Planning and implementing customer relationship management strategies that will encourage customers and retain...

Company Description Indodana is a Fintech Lending platform from PT Artha Dana Teknologi which was founded in November 2017 and has been registered by OJK since March 2018. PT Artha Dana Teknologi provides loan services, installments without credit cards, HP credit and PayLater services. Starting from the many requests from the public who failed to get...

Job Responsibilities: - Provide product or service information to customers - assisting in making informed purchasing decisions and maximizing sales opportunities. - Collaborate with cross-functional teams to optimize the customer experience and achieve targets. - Handle escalated customer issues or complaints Job Qualifications: - SMA/SMK, D3 or...

**Bergabung Dengan Tim Kami**: Bergabunglah dengan kami dalam misi meningkatkan literasi finansial Indonesia, demi masa depan yang lebih cerah. **Customer Service Officer**: Support Jakarta, Indonesia Hello, everyone! PT Valbury Asia Futures part of Valbury Asia Group is a financial services company based in Jakarta and established in 1999 #hiring...