Customer Service Agent
2 weeks ago
Handle refund, return, and exchange items
Identify customer needs and help customer to finds products as customer needs
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Record daily reports
Having a good computer skill, at least operate Ms. Office
Excellent communication skills
Handling customer queries through live chat and product discussions
Willing to work in shifts
Resolving customer issues quickly and efficiently
Familiar with CRM
Willing to start working immediately
SKILLS
Customer Service oriented
Fast response and high initiative
Excellent communication skills
Problem Sensitivity
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Customer Service Agent
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Customer Service Agent
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Customer Service Supervisor
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