Customer Service Quality Assurance
1 week ago
Gambaran Pekerjaan
- Sebagai Customer Service Quality Assurance, Anda akan bertanggungjawab dalam mengukur dan menjaga tingkat kepuasan pelanggan sesuai ketentuan perusahaan, menentukan dan menetapkan kualitas layanan sesuai standard yang di tetapkan, mengadakan Knowledge Sharing secara berkala kepada Customer Service & Customer Service Officer dan Logistics Team, memastikan semua aktivitas yang dilakukan oleh team berdasarkan SOP dan WI dan melakukan pengecekan, update dan membuat jika diperlukan serta melakukan Analisis DSAT dan kebutuhan Training dengan bekerjasama dengan PIC dari masing2 team untuk meningkatkan performance
Kualifikasi
- Pendidikan mínimal D3 segala jurusan.
- Pengalaman mínimal 1 tahun di bidang yang sama.
Skill yang Dibutuhkan
- Komunikasi
- Pengetahuan tentang Monitoring Agent
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