Retail Finance
20 hours ago
DepartmentOperations- LevelEntry Level- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Take recording/data sampling from agents
- Analyse and evaluate agents' job performance based on data and recommend action
- Provide reports related to the quality score of all agents routinely
- Provide treatment for agents (coaching/observation)
- Regular calibration with the Quality Assurance team, trainers, and team lead
- Regular briefing with other stakeholders
- Handle ad hoc Quality Assurance-related works
- Carry out an investigation task if required and analyse findings
**Requirements**:
- Minimum Diploma degree from any major
- Minimum 1 year of working experience as a Quality Assurance
- Having Collection knowledge will be an advantage
- Able to operate Ms. Office (Ms. Excel, Ms. Word, Ms. PowerPoint)
- Strong analytical thinking and problem-solving skills
- Good communication skills
- Good teamwork, adaptability, and agility
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Finance Specialist
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