Complaint Management Support
3 months ago
**About Us**
INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel’s digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel’s digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia’s digital economy.
INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset)
As a Complaint Management Support you will play a crucial role in ensuring customer satisfaction by effectively addressing and resolving complaints. This position involves close collaboration with various teams to enhance the overall customer experience and drive improvements in service delivery.
**Key Responsibilities**:
- Investigate and analyze complaints, coordinating with relevant departments to gather information and implications.
- Communicate with customers regarding their complaints, providing timely updates and resolutions.
- Document all complaints and resolutions in the complaint management system accurately.
- Identify trends in complaints and work with teams to develop strategic improvements for enhanced customer satisfaction.
- Assist in the preparation of reports and insights on complaint management metrics to support decision-making.
- Contribute to the development and implementation of best practices in complaint management processes.
- Support customer service initiatives and campaigns aimed at increasing customer retention and satisfaction.
**Requirements**:
**Qualifications**:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 1-2 years experience in customer service or complaint management roles.
- Strong communication skills, both written and verbal, with the ability to articulate complex issues clearly.
- Excellent problem-solving and analytical skills to identify the root cause of complaints and propose effective solutions.
- High attention to detail and a commitment to maintaining quality standards in all interactions.
- Ability to work collaboratively in a team-oriented environment while also being proactive and self-motivated.
- Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
- Fluency in Indonesian and good command of English is required.
- Ability to handle challenging situations with professionalism and composure.
-
Complaint Management Support
4 days ago
Jakarta, Indonesia PT Telkomsel Ekosistem Digital Full time**About Us** INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore...
-
Customer Complaint and Complaint Escalation
2 weeks ago
Jakarta, Indonesia AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...
-
Sales & Marketing Officer (Jakarta)
6 months ago
Jakarta, Indonesia Global Visa Support Full timeGlobal Visa Support (est. 2010) is an immigration and education consultancy with headquarters in London and offices in Canada, the Philippines, Indonesia, India, UAE, Egypt and Morocco. We specialise in immigration and study programmes in the UK, Canada, USA and New Zealand. We are looking for an experienced sales & marketing officer for the Global Visa...
-
Customer Complaint Investigator
7 months ago
Jakarta, Indonesia AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...
-
Customer Service Complaint Management
6 months ago
Jakarta, Indonesia Amar Bank Full time**Who are we?** Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we managed to get listed on the Indonesian Stock...
-
Customer Complaint and Handling Specialist
3 months ago
Jakarta, Indonesia J&T Cargo Full time**Job Descriptions**: - Accept customer's order requirements and complaints, claims arbitration. - Handle and resolve customer complaints, claims arbitration. - Managing day-to-day tickets from ticketing system partner and internal cross functions. - Service data statistics and sorting. - Provide explanations to consumers regarding products and services. -...
-
IT Support
4 months ago
Jakarta, Indonesia Aero Systems Indonesia Full time**Descriptions**: - Provides desktop support to end-users in various OS platform - Responsible for setup, configuration and delivery of workstations - Configure and maintain workstation and laptop builds - Support mobile devices related to office purposes - Provide remote assistance for users across the globe - Provides technical assistance and support to...
-
Customer Support Officer
6 months ago
Jakarta, Indonesia Indodana Full timeMaintain the confidentiality customer privacy including complaints or requests from customers - Provide solutions to customer complaints - Make a complaint report or customer request - Establish good communication with customers **Qualifications** - Male/Female - Age maximum 30 years - Min. D3 - Have minimum 1 year experience as Customer Support / Call...
-
Merchant Management
6 months ago
Jakarta, Indonesia Sinergi Performa Cipta Full time* Responsible for creating plans and monitoring the implementation of those plans - Responsible for partner on-boarding, quality assurance, loyalty and retention - Support City Manager to ensure high retention rate and increase partner LTV **Job Descriptions**: - You will ensure our service quality level to both sides of the customer is in an excellent...
-
Customer Support
6 months ago
Jakarta, Indonesia PT ROCK HEART INDONESIA Full timeConduct account opening and verification procedures. - Communicate directly with clients regarding account registration; promotion; and company services. - Receive, accommodate, and follow up on inquiries, criticism, suggestions, complaints, and feedback from clients. - Accurately manage and resolve client issues - Make decisions on handling customer...
-
Customer Support Officer
6 months ago
Jakarta, Indonesia Cermati.com Full time**Company Description** Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same...
-
Customer Support Officer
6 months ago
Jakarta, Indonesia Cermati.com Full timeCompany Description Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same...
-
Field Support Specialist
6 months ago
Jakarta, Indonesia Sinergi Performa Cipta Full timeSupervise and monitor store staff to run the store operational with SOP/Flow that has been set by management. - Daily managing and supervising the operational team (store staff) for Inbound & Outbound process. - Monitoring store staff to display all products with FEFO policy. - Monitoring, controlling and investigating all the complaints that the store...
-
Sales Support and Business Development Manager
6 months ago
Jakarta, Indonesia Covestro Full timeWe are Covestro. We are curious. We are courageous. We are colorful. We refine chemical material solutions with game-changing products. Let us empower you to push boundaries. Join us and our 18.150 colleagues now and together we will make the world a brighter place. WHAT WE OFFER Main Responsibilities - Support the development of (technical) sales...
-
Admin Support
3 months ago
Jakarta, Indonesia PT Green City Traffic Full time**QUALIFICATION** - Male/female max. 30 years old - Minimum Bachelor degree - Fresh graduate welcome - Able to communicate well **in English**: - Profficient in Ms. Office especially Ms. Excel - Previous experience in administrative support or a similar role, preferably in a dealership or automotive environment is preferred - Willing to work from Monday to...
-
Assistant Project Manager
19 hours ago
Jakarta, Indonesia Oxford Policy Management Limited Full timeOverview: The Project Management Office (PMO) team at Oxford Policy Management is currently seeking an Assistant Project Manager on a fixed term basis for 12 months. The position will be located in Indonesia. We are an international development consultancy working to improve lives through sustainable policy change in low - and middle-income countries. Our...
-
Consumer & Competitive Quality Manager
6 months ago
Jakarta, Indonesia Nestle Operational Services Worldwide SA Full time**Position Snapshot** Employment Status: Temporary Location: Head Office, Jakarta **Position Summary** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of unlocking the power of food to enhance quality of life for everyone, today...
-
Customer Support
6 months ago
Jakarta, Indonesia Reka Multi Aptika Full time**Requirements**: - Minimum 1 year experience as customer support - Passionate for games, enjoy communicating with user, understand user's mentality and habits as well - Passionate for game industry career - Fluent speaking in **English** both oral or written - Have mature teamwork spirit - Ability to respond different types of customer characteristics -...
-
Esports Community Support
6 months ago
Jakarta, Indonesia PT INFINITE WORLD ESPORTS Full timeWe're in search of an exceptional Esports Community Support to join our team. In this role, you will be at the forefront of managing our esports community, coordinating events, and delivering exceptional customer support across various communication channels. **Key Responsibilities**: - **Community Group Management**:Oversee and engage with community...
-
Market Support
6 months ago
Jakarta, Indonesia EPL Group Full time1. Market Research and Analysis: Continuously monitor the dynamics of agricultural product market, including price trends, supply and demand, competition, etc. Collect and analyze relevant data to provide accurate market intelligence for the company's trade decisions. Study market trends and consumer needs, and provide suggestions for product development...