Customer Support
1 day ago
Conduct account opening and verification procedures.
- Communicate directly with clients regarding account registration; promotion; and company services.
- Receive, accommodate, and follow up on inquiries, criticism, suggestions, complaints, and feedback from clients.
- Accurately manage and resolve client issues
- Make decisions on handling customer complaints based on SOP
- Convey the conclusion of the complaint follow-up process to the client.
- Analyzing customer satisfaction surveys.
- Obliged to protect data and information related to customers, systems and everything related to the company
- Provide input and suggestions according to their respective fields, for the development and progress of the company
- Other ad hoc tasks to be assigned
**Salary**: Rp4,000,000 - Rp6,000,000 per month
Ability to commute/relocate:
- Jakarta: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- 2-3 years Customer Support (required)
**Language**:
- English (required)
- Japanese (required)
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