IT Support

4 days ago

Jakarta, Indonesia Aero Systems Indonesia Full time

**Descriptions**:

- Provides desktop support to end-users in various OS platform
- Responsible for setup, configuration and delivery of workstations
- Configure and maintain workstation and laptop builds
- Support mobile devices related to office purposes
- Provide remote assistance for users across the globe
- Provides technical assistance and support to system users;
- Receives and answers, within well-established guidelines, call center questions and complaints;
- Answers users' inquiries regarding software and hardware operation to resolve problems;
- Dispatches service request on a day-to-day basis and escalate problems to 2nd level trouble shooters;
- Maintain record of daily data communication transactions, problems and remedial action taken.

**Requirements**:

- Diploma Degree or Bachelor Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
- At least 1 Year(s) of working experience in the related field is required for this position. Fresh graduate are welcoming
- Preferably Staff (non-management & non-supervisor) specialized in Technical & Helpdesk Support or equivalent.
- Willing to work in shift working schedule (**24-hours/ 7 days**).
- Willing to be placement at **Cengkareng** (Soekarno Hatta International Airport Area)
- Employment status will be under third party (outsourcing)

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