Application Support Assc
5 days ago
Capability- Proficiency- Experienced in
- **MS SQL server** System for EDW- Intermediate- Understand Client-Server, networking concept, computer troubleshooting*- Intermediate- IT Service management knowledge- Basic- Experienced with Report Development (SSRS),
- **Integration (SSIS)**
- Intermediate- Business Process in Secondary Processing and Logistics will be a plus- Basic- Good Documentation Practices (GDP) Knowledge will be a plus- Basic- Ability to work both as team and independently- Proficient- Able to handle customer requests and complaints- Proficient- Scope of Work
- Support only MS SQL server System for EDW
- Technical Support based on Microsoft Technology = SQL Server area database, SSIS/SSRS
- Monitoring Support and daily maintenance for SQL Server Database
- Monitoring for SQL Server Integration Services (SSIS)
- Standard L1 troubleshooting for DB issue & SSIS
- Escalation to L2 Support & Prinicipal for any advanced level issue / changes
- Monthly operational report
- Support Standby for EOM Activity
- Availability
Service hour: (on-site)
- Working Hours 08:00-17:00
- Working Days Mon - Fri
- Service hour: (standby on call 24/7) (*On-site support will be provided in the case of urgent/critical situation)
- Non-Working Days (Sat - Sun)
- Non-Working Days (Holidays)
-
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