CRM Lead

3 months ago


Jakarta, Indonesia WTW Full time

**The Role**

As the CRM Lead & Campaign Manager, you will play a pivotal role in driving our CRM strategy, leveraging Microsoft Dynamics 365, and orchestrating targeted campaigns to enhance customer engagement and retention. This role demands strategic prowess, analytical acumen, and adept campaign management skills.

**Key Responsibilities**:

- **CRM Champion Leadership**:

- Champion the adoption and optimization of Microsoft Dynamics 365 as the cornerstone of our CRM strategy.
- Drive the development and refinement of CRM initiatives, aligning them with overarching business objectives and customer-centric principles.
- Advocate for best practices in CRM usage and methodology, fostering a culture of continuous improvement and innovation.
- Act as the primary point of contact for CRM-related inquiries, providing guidance, training, and support to internal stakeholders.
- Collaborate closely with cross-functional teams to understand their unique CRM needs and facilitate the customization of CRM solutions accordingly.
- Proactively identify opportunities to enhance CRM functionality and user experience, driving efficiency and effectiveness across the organization.
- **Data Analysis**:

- Utilize Microsoft Dynamics 365 analytics tools to derive actionable insights from customer data.
- Analyze customer behavior, trends, and patterns to inform strategic decision-making and campaign planning.
- Develop reporting dashboards and metrics to track CRM performance and measure the impact of initiatives.
- **Campaign Planning and Execution**:

- Collaborate with marketing to ensure leads are well managed and captured in D365.
- Utilize insights from CRM data analysis to personalize messaging and optimize campaign effectiveness.
- Monitor campaign performance metrics.

**The Requirements**
- Proven experience (5 years) in CRM strategy development, platform management, data analysis, and campaign management.
- Proficiency in Microsoft Dynamics 365 or similar CRM platforms.
- Strong analytical skills with the ability to translate data into actionable insights.
- Excellent project management, communication, and stakeholder management skills.
- Strategic thinker with a customer-centric mindset and a passion for driving business growth through CRM initiatives.
- We welcome applicants from any countries in the Asia-Pacific region

**Equal Opportunity Employer


  • CRM Lead

    3 months ago


    Jakarta, Indonesia Bocah Indonesia Full time

    **Bocah Indonesia, **a one stop fertility center is currently searching for **CRM Lead** to drive measurable results that benefit our business **Responsibilities**: - Building a CRM system and strategy by adjusting Brand objectives - Design, implement and monitor the implementation of CRM strategies Process and analyze data to increase customer engagemen...

  • Digital CRM Lead

    3 months ago


    Jakarta, Indonesia PT Prodia Widyahusada Tbk. (Prodia) Full time

    Ensure the achievement of customers acquired through digital and traditional campaigns Create, maintain, monitor and optimize CRM programs, including crafting content, managing system triggers, increased personalization, targeted segmentation, etc. Analyze data sets and weekly documentation of all retention activities on our CRM tool (e.g....

  • CRM Lead

    3 months ago


    Jakarta, Indonesia WeNetwork Asia Full time

    **About the Company**: Our client is a pioneer trading platform in Indonesia. **Responsibilities**: - Responsible for creating, monitoring, and optimising CRM programs, including crafting content, managing system triggers, increased personalization, targeted segmentation, etc. - Responsible for all KPIs and metrics in order to proactively optimise and...

  • CRM Lead

    3 months ago


    Jakarta, Indonesia WTW Full time

    **The Role** As the CRM Lead & Campaign Manager, you will play a pivotal role in driving our CRM strategy, leveraging Microsoft Dynamics 365, and orchestrating targeted campaigns to enhance customer engagement and retention. This role demands strategic prowess, analytical acumen, and adept campaign management skills. **Key Responsibilities**: - **CRM...


  • Jakarta, Indonesia Sampoerna University Full time

    Lead and inspire the current CRM team - Focus on the conversion of Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs). - Implement lead nurturing, scoring, and development activities to enhance customer relationships. - Assess and analyze Sampoerna Schools System consumer database (Existing and Prospect) from all marketing channels and...

  • CRM Manager

    3 months ago


    Jakarta, Indonesia Organon Full time

    **The Position** - ** Customer Relationship Manager** **is leading CRM strategy and execution in system **to support Organon’s ambition on Customer Engagement Excellence in AP cluster. - This position **reports** to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute...


  • Jakarta, Indonesia Moladin Full time

    As a CRM Lead, you will play a crucial role in managing and optimizing our customer relationship management processes. You will be responsible for ensuring that our customers have a positive experience throughout their journey with Moladin. This includes overseeing customer interactions, analyzing data, and implementing strategies to drive customer...

  • CRM Executive

    3 months ago


    Jakarta, Indonesia ZALORA SOUTH EAST ASIA PTE LTD Full time

    This is an exciting opportunity to join Zalora’s Customer Relationship Management (CRM) team. You need to work collaboratively across marketing channels, as well as with other departments to understand marketing processes. Reporting to CRM Manager, this role is based in South Jakarta, Indonesia. The primary function of CRM Executive is to define, evaluate...

  • CRM Manager

    3 months ago


    Jakarta, Indonesia ZALORA SOUTH EAST ASIA PTE LTD Full time

    This is an exciting opportunity to join Zalora’s Customer Relationship Management (CRM) team. You need to work collaboratively across marketing channels, as well as with other departments to understand marketing processes. Reporting to the Marketing Director, this role is based in South Jakarta, Indonesia. The primary function of CRM Manager is to define,...

  • Senior CRM Associate

    3 months ago


    Jakarta, Indonesia FAZZ Full time

    Jakarta, Jakarta, Indonesia **About the Team** CRM lead will be an integral player within the Marketing team. This role will be responsible for ensuring the capability of our CRM platform (CleverTap, KingSMS, etc), crafting and executing any CRM campaigns too. The folks in the Fazz Agen brand, product, analytics, creative, and strategy teams will be your...


  • Jakarta, Indonesia Organon Full time

    The Position - ** Customer Relationship Manager is leading CRM strategy and **Operations** in system to support Organon’s ambition on Customer Engagement Excellence in AP cluster.**: - This position reports to Commercial Excellence Lead (AP cluster) and has a close collaboration with the SFE Managers and broader MCOP team in the cluster as well as market...

  • CRM Manager

    3 months ago


    Jakarta, Indonesia People Connect HR Services Full time

    In charge of all communications between internal team members, with external team members - Coordinate with Our MIS team to ensure proper handling and security for all technical issues through our working relationship with Capillary systems. - Leads & is responsible for all intents & purposes surrounding CRM Club. - To increase traffic in the store through...

  • CRM Manager

    3 months ago


    Jakarta, Indonesia Lamudi Full time

    **About Lamudi** Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach. Lamudi.co.id is a property technology company that aims to...

  • CRM Manager

    3 months ago


    Jakarta, Indonesia Gojek Full time

    ODS - Product Management, Jakarta **About the Role** Fasten your helmet and climb aboard, if you’re ready to be our CRM Manager, GoFood. In this role, you will be an integral player within the GoFood Marketing team based in Jakarta, Indonesia. Leading all CRM initiatives within the GoFood Marketing team, you will be responsible for ensuring the...

  • CRM Manager

    3 months ago


    Jakarta, Indonesia Lamudi.co.id Full time

    Lamudi.co.id is part of Lamudi, a global online property portal focusing exclusively on emerging markets. Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers...

  • CRM Intern

    3 months ago


    Jakarta, Indonesia Tickled Media Full time

    We are the number one parenting community platform in Southeast Asia that aims to help parents have healthy pregnancies and raise healthy children and families. We reach over 30 million users per month on our website as well as app, and are available in 11 languages in 13 countries. - We are loved by parents - we created the world’s best parenting app with...

  • CRM Manager

    3 months ago


    Jakarta, Indonesia Agriaku Full time

    **Company Description** AgriAku is a leading technology-based local agribusiness company in Indonesia. Launched late last year, AgriAku's mission is empower mitra through sustainable, inclusive and profitable technology business models. CRM Manager is responsible for developing, implementing, and managing online marketing strategies with regard to life...

  • CRM Manager

    3 months ago


    Jakarta, Indonesia Merah Cipta Media Full time

    **Job Description**: 1. Lead the GetPlus CRM team in managing end-to-end campaign developments, including planning, monitoring, implementing and evaluating marketing strategies & innitiatives. 2. Collaborate with Partner Marketing, Partner Success, Event and Growth team in designing and building strategies and campaigns to reach our business goals. 3....

  • CRM Executive

    3 months ago


    Jakarta, Indonesia 99 Group Full time

    **About us** We are looking for an experienced **CRM Executive **to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges. **What you'll do**: - Nurturing leads and user lifecycle through Marketing Automation tools - Develop...

  • CRM & Careline Manager

    3 months ago


    Jakarta, Indonesia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT INDONESIA** **IS LOOKING FOR A CRM & CARELINE MANAGER** **SENIORITY LEVEL**:Experienced Professional **FUNCTION**:...