CRM Manager
2 weeks ago
This is an exciting opportunity to join Zalora’s Customer Relationship Management (CRM) team. You need to work collaboratively across marketing channels, as well as with other departments to understand marketing processes. Reporting to the Marketing Director, this role is based in South Jakarta, Indonesia.
The primary function of CRM Manager is to define, evaluate and deliver the CRM strategy aimed at encouraging client retention and loyalty. The shaping and delivering of marketing and promotional campaigns
**Responsibilities**:
- Shaping and delivering of marketing and promotional campaigns
- Increase campaign performance through creative testing and performance reviews
- Analyze data management for CRM related
- Setting up the campaigns and data filters within ZALORA CRM platform
- Coordinating with relevant stakeholders in the organization
**Requirements**:
- Minimum 5+ years work experience in information system and/or CRM, experience working in marketplace is an advantage
- Ability to build and maintain friendly, professional relationships with colleagues, clients and vendors
- A real passion for the internet and online retail
- A proactive attitude and must be able to thrive in a varied and fast paced environment
- Organized, planned and productive to get the most from each working day
- Maintain a positive attitude focused on customer satisfaction.
- Attention to detail in all aspects of the role
**The ZALORA Story**
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.
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