CRM Manager

2 days ago


Jakarta, Indonesia People Connect HR Services Full time

In charge of all communications between internal team members, with external team members
- Coordinate with Our MIS team to ensure proper handling and security for all technical issues through our working relationship with Capillary systems.
- Leads & is responsible for all intents & purposes surrounding CRM Club.
- To increase traffic in the store through all CRM Club initiatives.
- In charge of creating any promos, POPs, events, and any media/social event associated with Bata Club.
- Maintain proper working communication with Operations Manager with participating stores.
- Oversee the relationship with customers handled by your team
- Conduct business reviews using CRM programs.
- Resolve customer complaints quickly and efficiently.
- Expand the customer base by upselling and cross-selling.
- Maintain proper working communication with Operations Manager with participating stores.
- Minimum 3-5 years' experience as CRM Manager.
- Good project management, management, planning, and performance skills.
- Bachelor's degree in business, marketing, or a related field from an accredited institution
- Familiarity with CRM Tools.
- Having good knowledge of the Continuous Improvement process.
- Fluent communication in English both verbal and written.
- Placement: South Jakarta (WFO)

"Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang."

"Please be aware of the Fraud Company. The company will never be collecting any payment in the process of interview. Please immediately report to us if there's any companies that collecting payment to the Jobseekers."


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