CRM Manager
7 days ago
**Key Responsibilities**:
- Work across all brands and be a key player in driving and optimizing the growth of our Kanmo Circle loyalty scheme and member experience and to support our CRM objectives of growing our customers lifetime value and frequency.
- To increase awareness of Kanmo Circle loyalty program
- Driving Customer engagement across all of our sales channels.
- To manage and design the Kanmo brand customer journey
- Manage and operating CRM tools and building all automations, segmentation and personalization.
- Ensuring all automations logics are correct and optimal.
- Able to provide report for all automations program
- To produce analysis, hypothesis and recommendation based on current business data as well as translate insightful data analytic to be used in determining customers behavior and shopping patterns for better customer lifetime value.
- This role should be perfect for someone who has a passion for CRM and data genius and always wanted to have more impact on what actions a business should take to improve sales and profitability through customer activation.
**Requirements**:
- Minimum Bachelor Degree any major.
- Minimum 3 years experience in CRM and Loyalty.
- Strong in Microsoft Excel, experience in using formulas to simplify and standardize reporting across multiple brands.
- Accuracy and attention to detail
- Problem-solving skills
- Team-working skills
- Must be able to communicate in Bahasa and English
- Wiling to placement on head office - Jakarta
Department
Digital & Omnichannel
Role
Loyalty Membership & Campaign
Locations
Head Office
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