Jakarta/indonesia - IT Support/it Helpdesk

1 week ago

Jakarta, Indonesia Amaris Consulting Full time

**Who are we?**:
**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 6000 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you

**Interviews** (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities

**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

We look forward to meeting you
**Job description**:
**Responsibilities and Duties**:

- Provides second-line investigation and diagnosis- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines- Escalates unresolved incidents/service requests within agreed timescales- Ensures tickets are updated at all times until issues are resolved- Liaises with clients, other IT support groups and 3rd party providers when necessary- Performs staging of PCs- Performs IMAC (Install, Move, Add and Change)- Conducts hardware and software maintenance and support- Troubleshoots and resolves PC incidents and/or VIP requests- Coordinates with Service Desk for hardware repair- Assists with Site Security Officer (SSO) on IT security issues and virus elimination- Assists local Server Team when server maintenance is required- Special events coverage/Conference support- Connected Backup client support- Local network support and/or assists centralized Network team**Requirements**:

- Qualifications:

- Bachelor’s Degree in Computer Science or other relevant fields- 1-3 years of of professional IT Support experience- Behaviour:

- Able to read and write in English, Can communicate in oral English- Able to join asap is preferred- Willingness to work flexible hours when needed- Good customer interface skills/interpersonal skills- Understanding of customer satisfaction principles and practices- Team player- Ability to work under pressure

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