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Sales & Operation Development Lead

3 months ago

Jakarta, Indonesia Tokopedia Full time

The Lead for Fintech - Third Party Pay Later (3PPL) is the overall owner of consumer financing business provided by our Partners in the Tokopedia ecosystem. This role is the link between all the cross functional teams in Tokopedia and our lending partner(s).

What You Will Do:

- Own business OKRs for Third Party Pay Later (3PPL) business OKRs with lending partners
- Work cross-functionally with other BUs, analytics, product management, operations, and marketing to design and execute growth initiatives
- Define the business growth plan with other stakeholders by identifying focus for initiatives and prioritizing product/marketing/other resource investments
- Work with analytics, research, and operations to provide customer insight, by blending data with a deep understanding of user needs, habits, and perceptions developed through targeted interviews, usability studies, and customer feedback
- Develop and manage a budget and operating plan and ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance.

What This Role Needs:

- Minimum S-1 University Degree from a reputable university for any major discipline, preferably Business, Mathematics, or Engineering
- Minimum 3-5 years experiences in technology/financial services/or consulting industry
- Extensive knowledge and understanding of all growth strategies/marketing, project/program management. Good to have financial services/fintech lending experience.
- Ability to build relationships with cross-functional teams group & division at all levels (e.g. management, team leaders, advisors)
- Good judgment and ability to work independently including self-motivation
- Leadership skills with the ability to motivate staff
- Ability to work as part of a team
- Positive and flexible attitude to work particularly new initiatives
- Ability to produce statistical reports and presentation for a wide ranging and specific audience
- Experience managing telesales/telemarketing is a plus
- Strong Problem Solving, financial planning, and communication skills
- Well versed in productivity and tools including Google Docs, Jira, Asana, etc
- Proficiency in both Bahasa Indonesia and English
- Experience using telemarketing performance management tools is a plus

Keywords: Business development, project management, partnership, management consultant

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