Sales Support Officer

3 weeks ago

Balikpapan, Indonesia Epiroc AB Full time

The Sales Support Officer provides administrative and operational support to the sales team, helping to streamline processes, improve client engagement, and ensure accurate record-keeping to support the team's overall performance.

**1) Sales Administration and Documentation**
- Prepare sales proposals, contracts, and presentations as required.
- Manage and maintain accurate sales records, including CRM database updates.
- Track the status of sales orders and ensure timely delivery by coordinating with logistics and supply chain teams.
- Process and track sales invoices, payments, and follow-up on outstanding balances.

**2) Customer Service and Support**
- Act as the first point of contact for customers with queries about products, services, or orders.
- Assist with customer onboarding, providing initial product information, and setting up accounts as needed.
- Coordinate with internal departments to resolve client issues and ensure timely support and product delivery.
- Support clients with post-sales service requests, including warranty claims, repairs, or replacements.

**3) Sales Team Coordination**
- Schedule and arrange appointments, meetings, and travel for the sales team.
- Assist in preparing and distributing meeting agendas, reports, and follow-up documentation.
- Manage and distribute incoming leads to the appropriate sales representatives.
- Provide data and reporting support, including weekly sales reports, forecast updates, and performance tracking.

**4) Data Analysis and Reporting**
- Track sales metrics and prepare regular reports for sales managers, including performance metrics, sales activities, and sales pipeline status.
- Conduct basic data analysis to identify trends, customer needs, and opportunities for growth.
- Assist with the preparation of monthly or quarterly sales forecasts.

**5) Process Improvement and Best Practices**
- Identify and suggest improvements to existing processes for better efficiency and client service.
- Develop and maintain standard operating procedures (SOPs) for sales-related tasks.
- Stay informed on product updates, market trends, and best practices to better assist the sales team.

**6) Inventory and Order Management**
- Monitor product inventory levels and coordinate with the supply chain to ensure adequate stock.
- Handle product returns, exchanges, and refunds, ensuring compliance with company policies.
- Prepare and review sales agreements to ensure accuracy in terms and conditions.

**Requirements**:
**Educational background**:

- Bachelor's degree in business administration, Marketing, or a related field.

**Experience**:

- 1-3 years of experience in sales support, customer service, or sales administration.

**Technical Knowledge & Skill**:

- Excellent communication and interpersonal skills.
- Proficiency in CRM systems and Microsoft Office (Word, Excel, PowerPoint).
- Strong organizational and time-management abilities.
- Attention to detail with a high level of accuracy in documentation.
- Ability to work collaboratively with cross-functional teams.
- Ability to work collaboratively with cross-functional teams.
- Must be able to communicate effectively in both Indonesian and English, both verbal and written communication.

**Placement : Balikpapan, Kalimantan Timur

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