Software Support Engineer L1

1 month ago

Balikpapan, Indonesia Hexagon Mining, Inc. Full time

**Software Support Engineer L1**:
**TECHNICAL SERVICE AND SUPPORT | Hybrid in Balikpapan, East Kalimantan, Indonesia | Full Time**:
**Software Support Engineer**:
**TECHNICAL SERVICE AND SUPPORT | Balikpapan | Full Time**:
**Software Support Engineer**

Do you enjoy working with leading edge, proven technology in complex mining environments?

Do you want to provide world class technical support to a diverse group of professional stakeholders?

Hexagon is a global leader in sensor, software and autonomous solutions and has more than 20,000 employees across 50 countries and net sales of approximately 4.3bn USD. Hexagon’s Mining division is enabling an autonomous future through the delivery of an autonomous connected ecosystem in mines across the globe. We bring survey, geology, mine planning & design, fleet management, production optimization, collision avoidance and operator safety together in a life-of-mine solution that integrates people and processes. Our customers are safer and more productive through insight-driven decisions that sustainably captures more value from mining operations.

We are currently seeking an experienced Support Engineer on a permanent full-time basis to join our Australian team based in either our Perth, Brisbane or Newcastle office. The role of the Support Engineer will look after our diverse technology portfolio through providing remote technical assistance with the quarterly or bi-annual site visits to a growing range of clients in the Asia-Pacific (APAC) region.

**Specific duties include**:

- Support includes investigation and resolution of issues and may also include performance monitoring.
- Issues may be resolved by providing advice or training to users, by devising corrections (permanent or temporary) for faults, making general or site-specific modifications, updating documentation, manipulating data, or defining enhancements
- Support often involves close collaboration with the system's developers and/or with colleagues specialising in different areas, such as Database administration or Network support.
- To ensure Hexagon Mining technology systems at customer mine sites operate effectively and deliver tangible value to our customers mining operations

Major Areas of Responsibility:

- Support and maintain software deployed at remote mining sites
- Taking ownership and responsibility for customer issues and problems and seeing them through to resolution wherever possible
- Communicating directly with customers in a timely manner and assisting to manage Hexagon Mining’s relationships with our customers
- Act as a dedicated customer support advocate and manage the technical issues for key customer accounts.
- Work collaboratively with the Services team to assist in the deployment of systems when required
- Work collaboratively with the Product Development team to assist in capturing and identifying information about system issues (defects) when escalation is required
- Work collaboratively with Account Managers to ensure that customer accounts are in a healthy state with the Hexagon systems they own.
- Utilising relationships developed with customers and other contacts to advise sales team of potential issues affecting customers as well as other opportunities for Hexagon Mining
- Reporting and documentation requirements as required
- Maintain, enhance and adhere to Hexagon Mining documentation and reporting standards, systems and processes
- Representing Hexagon Mining in a helpful, professional and courteous manner at all times
- Compliance with Hexagon Mining’s Workplace Health and Safety policies and procedures (and those of clients’ sites visited), participation in audits and compliance with instructions given in respect to the health and safety of himself / herself and the safety of others
- Attend site and company meetings in person or remotely
- Be part of a 24/7 on call support roster to provide continuous support to customer sites
- Other duties as required from time to time

**Skills and experience**
- Keen interest in providing a superior level of customer service and support to our clients
- Willingness to learn new skills and be trained in Hexagon products
- Ability to work proactively with mínimal supervision
- Ability to work effectively in a team environment
- Degree in Computer Science, Computer Engineering / Electrical Engineering / Software Engineering or related fields
- Experience with Linux OS
- Experience with relational databases (PostgreSQL, Microsoft SQL Server)
- Experience with shell scripting and scripting languages (perl, python etc.)
- Experience with wireless networks, switches and routing would be an advantage
- Experience working in a mining industry would be an advantage
- Good written and verbal communication

**What’s on Offer**

Apart from a salary package that is commensurate with your skills and experience, you will also benefit from the following:

- Personalised training and upskilling opportunities for career developmen

  • Junior Geotechnical Engineer

    1 month ago

    Balikpapan, Indonesia Orica Full time

    **Date**:2 Oct 2024 **Location**: Balikpapan Baru, East Kalimantan, ID, 76114 **Company**:Orica **About Orica** GroundProbe is a global technology leader specialising in real-time solutions for measuring and monitoring geohazards. We create state-of-the-art technologies and software that help our customer better manage risk, maintain operations, and keep...

  • Safety Project Engineer

    21 hours ago

    Balikpapan, Indonesia Hexagon Mining, Inc. Full time

    **Project Engineer - Safety Portfolio**: Do you want to save lives and make a real difference in improving mine safety? Do you enjoy working with leading edge, proven technology in complex mining environments? Hexagon is a global leader in sensor, software and autonomous solutions and has more than 20,000 employees across 50 countries and net sales of...

  • Sales Engineer

    3 weeks ago

    Balikpapan, Indonesia CV. Borneo Data Media Full time

    Kami, Borneo Software House, sedang mencari Sales Engineer yang berbakat dan berdedikasi untuk bergabung dengan tim kami. Jika Anda memiliki semangat untuk teknologi dan penjualan, kami ingin mendengar dari Anda! **Deskripsi Pekerjaan**: - Mengembangkan dan memelihara hubungan dengan klien. - Memberikan presentasi produk dan solusi teknis kepada...

  • Sales Engineer Heavy Equipment

    2 months ago

    Balikpapan, Indonesia PT Talentvis Consulting Indonesia Full time

    Are you a skilled Sales Engineer with experience in the heavy equipment industry? Our client, a leading company in the heavy machinery sector, is looking for a talented Sales Engineer to drive sales for top-tier excavators and other heavy equipment. If you excel in building relationships and providing exceptional technical support, this opportunity is for...

  • Sales Engineer

    1 month ago

    Balikpapan, Indonesia Smiths Group Full time

    REF: - JOHNCRANEAPAC02008- DIVISION: - John Crane- JOB FUNCTION: - SalesAbout Us Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings,...

  • Technical Engineer

    2 months ago

    Balikpapan, Indonesia PT JIM Full time

    TECHNICAL ENGINEER - Min. STM, D3 atau S1 (Jurusan Teknik Mesin, Teknik Elektro, Teknik Alat Berat) - Mengerti dan dapat melakukan Re-Condition Components Alat Berat - Bisa mengoperasikan komputer, Ms Office - Mempunyai pengalaman 2 tahun sebagai technical support/warranty staf - Teliti, komunikatif, tanggung jawab, task dan result oriented, memiliki...

  • Sales Engineer

    1 month ago

    Balikpapan, Indonesia John Crane Full time

    Represents organization In Area of East Indonesia (Sumbawa) in providing solutions to difficult technical issues associated with specific projects. Interacts with senior external personnel on significant technical matters often requiring coordination between organizations **Duties & Responsibilities** **Responsibilities**: - Adhere to Safety procedure and...

  • IT Operation Administrastor Officer

    2 weeks ago

    Balikpapan, Indonesia PT. Liebherr Indonesia Perkasa Full time

    Responsible for troubleshooting technical issues, ensuring system availability, infrastructure project, supporting mining sites locations and providing timely support to users and other IT team members. **Your responsibilities**: - Provide technical support to end-users, including troubleshooting hardware, software, and network issues. - Assist with the...

  • Branch Logistic Supervisor

    2 months ago

    Balikpapan, Indonesia PT SUKANDA DJAYA (PT DIAMOND) Full time

    **Responsibilities** - Direct, manage and coordinate logistics, warehouse & transportation activities in Branch - Supervise daily operation (inbound outbound). - Control SOP. - Create report (daily, weekly, monthly). **Requirements**: - Graduated from Bachelor's Degree, major Industrial Engineering, Business Studies/Administration /Management,...

  • Leader Civil

    2 months ago

    Balikpapan, Indonesia PT Cominco Mitra Perkasa Full time

    Leader Civil - Pria, usia mak 38 th. - Min S1 Teknik Sivil atau bidang terkait. - Pengalaman min 3 th Project Civil - Pondasi, Dam, Design Engineering Civil, diutamakan di pertambangan. - Mahir dalam menggunakan software CAD (AutoCAD, Civil 3D, atau sejenisnya). - Memastikan gambar dan dokumen sesuai dengan spesifikasi dan persyaratan proyek. - Mengelola dan...

  • Operation Assistant

    1 month ago

    Balikpapan, Indonesia Gamalux Oils Sdn Bhd Full time

    **Overview**: **Key Responsibilities**: - Conduct research to identify and evaluate potential suppliers for products and services as requested by management. - Evaluate and maintain relationships with suppliers to ensure quality and reliability. - Maintain accurate records of operational activities, including supplier agreements and contracts. - Ensure...

  • Business Analyst

    2 months ago

    Balikpapan, Indonesia PT Solusi Kode Indonesia Full time

    Solecode is a leading digital transformation consultant dedicated to delivering rapid, high-quality solutions with exceptional UI/UX design and unmatched agility. We are committed to empowering enterprises on their digital transformation journey with innovative and effective strategies. We are currently seeking a skilled Business Analyst to join our team and...

  • Equipment Trial Manager

    2 months ago

    Balikpapan, Indonesia Weir Group Full time

    Equipment Trial Manager - South East Asia Weir Minerals Jakarta, Indonesia Onsite Purpose of Role: Weir Minerals is seeking a dedicated and results-driven Trials Manager to join our dynamic APAC team. This pivotal role will support our business by managing and supporting trials across the End User, Process Equipment, and Pump Business Units within the...

  • Operations Administrator

    21 hours ago

    Balikpapan, Indonesia Hexagon Mining, Inc. Full time

    **Position Title**: Operations Administrator Division: Hexagon’s Mining Service & Support Division Department: Solution Delivery **Reports To**: Customer Solution Delivery Manager **Location**: APAC Region **Role Purpose**: As part of the Solution Delivery team, the Operations Administrator is responsible for coordinating and overseeing operational...

  • Product Specialist

    2 months ago

    Balikpapan, Indonesia Weir Group Full time

    Division: Weir ESCO Location: Weir Building, 2nd Floor, Jl. Mulawarman No. 20 RT 20, Manggar, Balikpapan Purpose of Role: Provides technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and product issues. Advises customers on preventative...

  • Operation Manager

    2 months ago

    Balikpapan, Indonesia Humana International Full time

    **Part of Our Client Mining Explosives, which is a leading developer, producer and supplier of commercial explosives, initiating systems and blasting services for mining, quarrying and construction markets and Looking for Operation Manager** **Key Responsibilities**: - Manage all operational aspects related to the manufacturing and delivering bulk...

  • Specialist Technical Training Developer

    2 months ago

    Balikpapan, Indonesia Thiess Full time

    **Specialist Technical Training Developer**: - Job ID- 930528- Job Type- Permanent Full Time- Location- Indonesia - Balikpapan Support Office- Categories- HR / Training- Applications close- 07 Oct 2024 SE Asia Standard Time**About us**: With a global business, we offer diverse and rewarding careers. We are committed to Thiess being a company and a culture...

  • Sales Executive

    2 months ago

    Balikpapan, Indonesia eZee Technosys Pvt. Ltd. Full time

    **Overview**: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 390+ Team members, and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported...

  • Sales Associate

    2 months ago

    Balikpapan, Indonesia eZee Technosys Pvt. Ltd. Full time

    Business Development Executive (Balikpapan) **Overview**: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.With more than 410+ Team members, and 17+ years of experience, YCS currently has 33,000+ customers in...

  • Specialist Warehouse

    3 weeks ago

    Balikpapan, Indonesia Thiess Full time

    **Specialist Warehouse**: - Job ID- 930096- Job Type- Permanent Full Time- Location- Indonesia - Balikpapan Support Office- Categories- Procurement / Supply- Applications close- 27 Oct 2024 SE Asia Standard Time**About us**: With a global business, we offer diverse and rewarding careers. We are committed to Thiess being a company and a culture where great...