Product Specialist

Division: Weir ESCO
Location: Weir Building, 2nd Floor, Jl. Mulawarman No. 20 RT 20, Manggar, Balikpapan

Purpose of Role:
Provides technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and product issues. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge - but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

- Customer Relations: Interfaces with customers and company resources in support of Capital products; including external fabrication partners; Recommends GET initial install procedure to company’s standard; Visits customer sites in support of outside sales; This requirement may involve international travel; Act as a liaison between quality assurance and customer-facing teams to address customer feedback, complaints, and concerns; Strive to exceed customer expectations and enhance satisfaction levels.
- GET Knowledge: Working with product management, develops, maintains, and improves GET performance through TCO; Participates in Corrective Action Request and Evaluation processes and assists with determining root causes and resolution of issues; preventive actions to mitigate recurrence and improve overall GET quality performance; Communicates customer expectations and requirements to all internal resources; Participates with Area Managers to manage and accompany customer site trials.
- Welding procedures: Establish and maintain quality standards, protocols, and procedures in alignment with industry regulations and company objectives; Provide training and support to customers on welding procedures on capital and GET systems;
- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture. Take reasonable care for their own health and safety and safety of others, company property and equipment; and the prevention of environmental harm. Adhere to their respective level of responsibilities aligned to this position as outlined in the Duty of Care

Job Knowledge/Education and Qualifications:

- A degree in Mechanical engineering is advantageous or Technical Polytechnic.
- 5+ experience in workshop and field repair and fabrication.
- 7+ years of job-related experience.
- Knowledge of Mining or Aggregate industry, Possesses knowledge of in Mining, hard rock and sand & aggregates.

Founded in 1871, Weir is a world-leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

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