Operations Administrator
2 months ago
**Position Title**: Operations Administrator
Division: Hexagon’s Mining Service & Support Division
Department: Solution Delivery
**Reports To**: Customer Solution Delivery Manager
**Location**: APAC Region
**Role Purpose**:
As part of the Solution Delivery team, the Operations Administrator is responsible for coordinating and overseeing operational processes to ensure the seamless delivery of services and solutions to Hexagon’s customers. Reporting to the Customer Solution Delivery Manager, this role manages the efficient allocation of resources, maintains accurate operational documentation, and fosters cross-departmental communication. The Operations Administrator monitors performance metrics, analyses data to drive continuous improvements, and addresses operational challenges with strategic solutions. By optimising workflows and processes, this role empowers teams to meet strategic objectives and consistently deliver high-quality solutions to customers.
**Key Challenges**:
- Coordinate day-to-day operational tasks, ensuring smooth workflows and efficient processes.
- Oversee the allocation of resources, encompassing personnel, equipment, and materials, to enhance operational efficiency.
- Oversee the creation and maintenance of operational documentation, ensuring accuracy and accessibility.
- Facilitate communication between different departments to ensure alignment on operational goals and strategies.
- Recognize opportunities for process enhancement and execute strategies to optimize operational workflows.
- Plan and execute logístical aspects of operations, including scheduling, inventory management, and facility coordination.
- Monitor operational performance metrics, analyse data, and provide insights for continuous improvement.
- Address operational challenges and discrepancies, implementing solutions to maintain seamless operations.
**Key Result Areas**:
1. Portfolio, Program and Project Support, PROF - SFIA Level 3
2. Business Process Improvement, BPRE - SFIA Level 3
3. Business Administration, ADMN- SFIA Level 4
4. Resourcing, RESC - SFIA Level 3
5. Business Intelligence, BINT - SFIA Level 3
6. Information Management, IRMG - SFIA Level 3
7. Organisational Facilitation, OFCL - SFIA Level 4
8. Systems Development Management, DLMG - SFIA Level 4
**Position Requirements**:
**_
Qualifications, Industry Accreditations, Licences:_**
- A Bachelor's degree in Business Administration, Operations Management, Logistics, Supply Chain Management, or a related field.
- Alternatively, a Diploma or Certificate IV in Business Operations or Project Management.
Above qualifications are desirable, but not mandatory
**_ Capability Profile:_**
**Skills / Accountabilities**:
**Key Result Area 1: Portfolio, Program and Project Support Level 3**
1. Provides foundational support for projects, programmes, or portfolios.
2. Assists with planning, scheduling, tracking and reporting using established project management tools and processes. Follows recommended solutions to ensure accurate documentation and communication of project progress.
3. Collaborates closely with project teams and stakeholders, gathering updates and information to maintain project records and ensure alignment with project objectives.
4. Participates in project boards, assurance teams and quality review meetings when necessary.
**Key Result Area 2: Business Process Improvement Level 3**
1. Applies standard techniques to analyse existing business processes and identifies opportunities for improvement.
2. Collaborates with stakeholders to ensure process changes align with business objectives. Proposes and implements process improvements that enhance efficiency, effectiveness and quality.
3. Develops and maintains process documentation.
4. Supports the adoption of new technologies and tools to enable process automation and optimisation.
**Key Result Area 3: Business Administration Level 4**
1. Assists the team/manager in ensuring they have the information needed to support ongoing team processes.
2. Assists in planning for meetings.
3. Sets up and provides detailed guidance on software, procedures, processes, tools and techniques for administration and workplace productivity.
4. Liaises and organises across functions. Updates and maintains office policies and procedures.
**Key Result Area 4: Resourcing Level 3**
1. Supports managers and teams in resourcing and recruitment activities.
2. Uses recommended tools for planning, scheduling and tracking resourcing activity.
3. Provides guidance on resource management and recruitment software, procedures, processes, tools and techniques.
**Key Result Area 5: Business Intelligence Level 3**
1. Sources and prepares data for analysis and performs standard business intelligence analysis activities.
2. Checks the integrity and validity of data sources. Creates and delivers standard reports in accordance with stakeholder needs and conforming to agreed standards.
3. Investigates
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