General Admin Support
3 months ago
**Tanggung Jawab**:
- Menerima keluhan dan konsultasi konsumen
- Melakukan service follow up call or vid call
- Melakukan follow up penawaran dan jadwal konsumen.
- Melakukan penginputan data terkait keluhan pelanggan ke dalam sistem.
- Melakukan progress penanganan keluhan dan konsultasi konsumen.
- Menangani komunikasi dengan supplier mengenai warranty claim.
- Menangani pekerjaan administratif, di antaranya: surat-surat seperti penawaran sparepart/jasa dan surat perintah kerja, komunikasi dengan customer mengenai keluhan, dari penerimaan sampai follow up setelah pengerjaan oleh teknisi, dan memperbaharui informasi pada sistem support ticket.
**Kualifikasi**:
**Persyaratan**:
- Pendidikan mínimal D3/S1 segala jurusan;
- Memiliki pengalaman dibidang yang sama mínimal 1-3 tahun.
- Mahir dalam Microsoft Office (word, excel);
- Terbiasa menggunakan program accurate atau program lain yang sejenis;
- Teliti, rapi, dan detail oriented;
- Mampu bekerjsama dalam tim, komunikatif, cekatan dan mampu bekerja dibawah tekanan;
Jenis Pekerjaan: Penuh Waktu
Pengalaman:
- Staf Administrasi: 1 tahun (Diutamakan)
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