Member Service
5 months ago
**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**PRIMARY OBJECTIVES**:
To actively contribute to the company vision of making holiday dreams come true by being responsible for providing high standard services to achieve high satisfaction, positive word of mouth, good customer experiences. As part of the job, responsible for developing/adapting feasible working process of Member Services.
**PRINCIPAL RESPONSIBILITIES**:
- (Include but not limited to:)_
- Process all Member bookings efficiently and within a timely manner via all communication channels including e-communication.
- Assist with the development of working processes and operating SOP’s, supervise.
- Follow company processes ensuring member engagement.
- Effectively deliver member engagement programs to members and guests.
- Effectively deliver new-Member onboarding program.
- Assist with the distribution of Member Kits to Members.
- Assist with providing regular reporting requirements to Corporate.
- Deliver 1-1 Member Education Program.
- Understand and instill branded service standards, company system and processes, then adapt and localize owner service to maintain member satisfaction at a high level.
- Efficiently respond to inbound online messaging Member servicing platforms within a three hour turnaround.
**KEY POSITION CRITERIA**:
- 3-5 years’ experience in customer focused roles within, tourism, education and or travel industries in sales positions.
- Fluent in English: This is essential, as it is necessary for effective daily communication with our corporate headquarters and international teams.
- Fluency in Mandarin highly desired.
- Fluent in Korean (reading, writing, and speaking): We have many members who speak Korean, so the ability to communicate with members without barriers in these languages is highly valued.
- Hospitality industry reservation and services related working experience in manager roles.
- Confident, flexible with the ability to work in a fast paced and changing environment.
- Flexibility in working schedule - ability to work weekends, public holidays, evenings as required.
**Where Memories Start with You**:
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
-
Member Service
5 months ago
Jakarta, Indonesia Wyndham Destinations Full time**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...
-
Member Service
5 months ago
Jakarta, Indonesia Wyndham Destinations Full time**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...
-
Member Service
5 months ago
Jakarta, Indonesia Wyndham Destinations Full time**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...
-
Leader and Member Support Coordinator
5 months ago
Jakarta, Indonesia The Church of Jesus Christ of Latter-day Saints Full timeDevelop and provide training and support to leaders and members in Indonesia, Malaysia, Singapore, and Timor-Leste in regard to temporal affairs matters - Be the key point of contact for leaders when facing any administrative challenges - Investigate and solve problems, which may be complex or long-standing - Proactively contact leaders on a regular basis to...
-
Service/membership Consultant
3 weeks ago
Jakarta, Indonesia Believe Fitness Indonesia Full time**Job Title: Service Consultant** **Reports to**: **Job Highlights** - Learning & Development - Sales Commission Provided - Free Gym Membership Are you passionate about helping people? Do you love seeing people achieve their fitness goals? are hungry and driven to perform and prove your best through your own personal charm and skills. This exciting job is...
-
Service Operation Unit Head
2 months ago
Jakarta, Indonesia PT ALTO Network Full timeCOMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. **DESIGNATION**: Service Operation Unit...
-
Quality Management System
5 months ago
Jakarta, Indonesia PT DMG Investment Service Full timeDouble M is more than just a consultant but a trusted partner for companies that want to expand their business in Indonesia and Southeast Asia. With a main focus on customer-oriented services, Double M provides holistic solutions, offering expert advisory in research, legal, human resources, sales, and other services field related to market...
-
HR Services Lead
5 months ago
Jakarta, Indonesia Genashtim Full time**HR Services Lead** **Job Overview** You will lead the HR Services team, which performs the HR operational activities throughout the employee lifecycle for employees across multiple locations. You will also identify process gaps & ensure documentation. You will report to the HR Director and work closely with your HR team members to provide customer...
-
On-road Supervisor
5 months ago
Jakarta, Indonesia UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Senior Member Technical
5 months ago
Jakarta, Indonesia Broadridge Full timeAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Primary responsibilities: Ø Participate in requirements collection from BA and provide alternative designs with trade-offs as...
-
Medical Service Manager
5 months ago
Jakarta, Indonesia Seven Retail Group Full timeDevelop and implement strategies to deliver high standard of medical services across all outlets. Monitor medical service quality on an ongoing basis. Continuously upgrade standard of medical services through improvement of existing standards and new product innovation. Responsible for building and developing competent medical team through recruitment and...
-
Finance Bookkeeping Member Intern
5 months ago
Jakarta, Indonesia foodspot Full timeWe are running foodspot.co.id, the largest corporate F&B online delivery platform. We serve many corporate clients and issuing many invoices. Looking for finance intern with job description below. 1. Help Finance to create invoices and submit coupa 2. Collecting Support Document for submit Invoice (Purchase Order, Goods Received Note, Delivery...
-
Head of Customer Service
2 months ago
Jakarta, Indonesia PT Dunia Maya Teknologi Full timeCore Responsibilities: - Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation - Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved - Identify performance related issues, develop an action plan for improvement,...
-
Customer Service Intern
1 month ago
Jakarta, Indonesia Kargo Technologies Full timeDeskripsi Pekerjaan - Assist in troubleshooting and resolving customer issues. - Assist customers with placing orders accurately and efficiently. - Document all customer interactions, issues, and resolutions comprehensively. - Gather feedback from customers and relay it to the appropriate departments. - Collaborate with team members to achieve service goals...
-
HR Services Assistant
5 months ago
Jakarta, Indonesia Genashtim Full time**HR Services Assistant** **Job Overview** In this position, the incumbent will maintain the accuracy of HR files and documentation and ensure integrity and confidentiality of records. He/ She shall assist in the onboarding, process, policy documentation, coordination of claims, reimbursements, and other Indonesian related HR tasks. Moreover, he/she will...
-
Customer Service Trainer
5 months ago
Jakarta, Indonesia ATI Business Group Full time**Role of Purposes**: You will work as part of business & improvement to help maintain service quality to the clients and enhance our resources skills. You will prepare, conduct Customer Service training and create the necessary process notes required for the training. For this role, we expect a person who masters our products inside and out to advise and...
-
Service Manager
6 months ago
Jakarta, Indonesia ABB Full time**Service Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...
-
Customer Service Manager
5 months ago
Jakarta, Indonesia Catalyst Tech Full timeAs a Customer Service Manager, you will be responsible for leading the customer support team and delivering extraordinary service to our customers. You will be at the forefront of our commitment to providing number one service and will have a direct impact on customer satisfaction and loyalty. **Job Description**: - Responsible and accountable for the...
-
Head of Technical/service
1 month ago
Jakarta, Indonesia Domino Printing Indonesia Full timeRunning and managing the company’s technical support and customer service department including delegating and directing technical and service tasks, monitoring the progress of current projects, and managing technical and service team members - Handling customer complaints, concerns or problem quickly and professionally to maintain good customer...
-
Customer Service Trainer
5 months ago
Jakarta, Indonesia ATI Business Group Full timeATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and...