Head of Technical/service
2 months ago
Running and managing the company’s technical support and customer service department including delegating and directing technical and service tasks, monitoring the progress of current projects, and managing technical and service team members
- Handling customer complaints, concerns or problem quickly and professionally to maintain good customer relationships, ensure repeat customers and to lessen recurring issues.
- Setting, maintaining, resolving service desk problems, evaluating and improving its efficiency of service methods to increase the service desk's productivity and customer service.
- Implementing and managing in depth pre-release testing and quality procedures, for both software and hardware, including product certification and compliance, product testing and evaluations and liaison with suppliers.
- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Ensure new employee get proper Technical training as company procedures.
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
- Bachelor's degree in engineering, business, or related field
- Min 3-5 years experience in managing technical and service department (especially in industrial product) preferably Multinational Company.
- Passionate about customers, technology and processes with a strong desire to continuously develop and improve long term business relationship with customers.
- Strong industry knowledge.
- Excellent active listening and customer service skills.
- Superb work ethic and a growth mindset.
- Excellent technical, strong creative thinking and problem-solving skills.
- The ability to remain professional under pressure.
- Good leadership and team working skills.
- Good English communication and presentation skills
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Head of Service
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Service Head
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Technical Service Lead
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Technical Services Manager
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Technical Service
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Head of Technical Marketing
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Engineer Technical Services
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Technical and Development Div Head
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Service Operation Unit Head
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Technical Service Engineer
7 months ago
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Technical Office Engineer
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Technical Service Engineer
6 months ago
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Technical Service Engineer
6 months ago
Jakarta, Indonesia Fresenius Medical Care Full time**Key Responsibilities / Accountabilities**: - Provide technical support to clinical coordinator and marketing team in trials and installation - Working as a team with sales service to increase product penetration. - Identified new and follow up any potential business opportunities - Assist customer service with technical clarification of customer order -...
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Technical Designer
6 months ago
Jakarta, Indonesia Newtimes Group of Companies Full time**Who you are**: Your position will support Technical Manager to manage apparel technical design process to ensure the provision of technical evaluation and assistance for designated apparel labels in terms of design and construction to achieve appropriate fit, quality and style interpretation that enhance customer satisfaction. **What you’ll be...
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Head of Business Services
8 months ago
Jakarta, Indonesia HSBC Full time-Job Advert Details **Some careers shine brighter than others.** If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. HSBC Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve...
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Technical Service Engineer
6 months ago
Jakarta, Indonesia Fresenius Medical Care Full timeLevel Description Professional’ Leveling Guide consists of jobs with a professional nature that require “learned knowledge” most often attained through advanced education and experience. This can include business and/or clinical professionals. Market Summary Participates in field installations, upgrades, demonstrations, and deployments. Maintains...
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Senior Technical Designer
7 months ago
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Manager Technical Services
2 weeks ago
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Senior Technical Officer Community Based Services
6 months ago
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Technical Support
6 months ago
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