Head of Business Services

7 months ago

Jakarta, Indonesia HSBC Full time

-Job Advert Details

**Some careers shine brighter than others.**

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

HSBC Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. DBS combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking an experienced professional to join this team in the role of **Head of Business Services**

**Responsibilities**:
As part of senior leadership role who setting the agenda & framework and directing the activities of the Operations function in HSBC Indonesia which cover Payment Services, Banking Operations & CDD, Card Operations, Corporate Credit Services, Supplied Services & Cash Processing, Wealth Management Operations, Financial Crime Compliance Operations, Internal Services, Re-Engineering & Production Management ; providing services to Personal and Corporate customers - nationwide.

In line with the aggressive business growth in HSBC Indonesia, the job holder is expected to maximize operational efficiency, productivity, accuracy, and process Turn Around Time, whilst at the same time to provide consistently high standard of internal & external customer service, create a good working environment for the staff, and to ensure implementation of Non-Financial Risks and Financial Crime Risks controls.
Qualifications

**To be successful in this role, you should meet the following **requirements**:

- In-depth knowledge of HSBC Group’s business, structure and strategy
- Well-developed managerial, analytical, organizational, operational and planning skills
- Wide scope of knowledge and experience in the financial services business including key trends and market knowledge, and products with particular strengths in operations, systems and organization
- Familiarity with and understanding of regulatory and compliance topics, including Anti-Money Laundering, Sanctions, and General Compliance
- Proven operations and change leadership experience and the ability to accomplish through others
- Capability to organise and prioritise effectively in order to manage diverse activities under tight deadlines and close executive management scrutiny
- Creativity and latitude are expected including direct communication with department colleagues, business and support department partners, lead regulators, auditors, board members and other key senior stakeholders and constituents
- Ability to work collaboratively and build senior relationships
- Strong communication, presentation, influencing and interpersonal skills across all levels
- Knowledge of cultural diversity and ability to work across diverse cultures

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