Head of Business Services
2 weeks ago
-Job Advert Details
**Some careers shine brighter than others.**
If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.
HSBC Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. DBS combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking an experienced professional to join this team in the role of **Head of Business Services**
**Responsibilities**:
As part of senior leadership role who setting the agenda & framework and directing the activities of the Operations function in HSBC Indonesia which cover Payment Services, Banking Operations & CDD, Card Operations, Corporate Credit Services, Supplied Services & Cash Processing, Wealth Management Operations, Financial Crime Compliance Operations, Internal Services, Re-Engineering & Production Management ; providing services to Personal and Corporate customers - nationwide.
In line with the aggressive business growth in HSBC Indonesia, the job holder is expected to maximize operational efficiency, productivity, accuracy, and process Turn Around Time, whilst at the same time to provide consistently high standard of internal & external customer service, create a good working environment for the staff, and to ensure implementation of Non-Financial Risks and Financial Crime Risks controls.
Qualifications
**To be successful in this role, you should meet the following **requirements**:
- In-depth knowledge of HSBC Group’s business, structure and strategy
- Well-developed managerial, analytical, organizational, operational and planning skills
- Wide scope of knowledge and experience in the financial services business including key trends and market knowledge, and products with particular strengths in operations, systems and organization
- Familiarity with and understanding of regulatory and compliance topics, including Anti-Money Laundering, Sanctions, and General Compliance
- Proven operations and change leadership experience and the ability to accomplish through others
- Capability to organise and prioritise effectively in order to manage diverse activities under tight deadlines and close executive management scrutiny
- Creativity and latitude are expected including direct communication with department colleagues, business and support department partners, lead regulators, auditors, board members and other key senior stakeholders and constituents
- Ability to work collaboratively and build senior relationships
- Strong communication, presentation, influencing and interpersonal skills across all levels
- Knowledge of cultural diversity and ability to work across diverse cultures
-
Head of Business
2 weeks ago
Jakarta, Indonesia WeNetwork Asia Full timeHealthcare experience is preferred Our client is a leading Healthcare Company is currently looking for a Head of Business to further expand their business **Responsibilities**: - Manage and nurture relationships with independent physician groups and hospitals to provide information about business opportunities across the Front Range - Utilize data to...
-
Business Analyst
1 week ago
Jakarta, Indonesia ATI Business Group Full time**Role of Purposes**: Reporting to the Business Analyst lead, you will work as part of an innovative team to design, configure, and implement prototypes, which will be used by lines of business to solve their operational challenges. You will work as part of an innovative team to build data-driven solutions, including BI products, reporting and monitoring...
-
Head of Food Services
1 week ago
Jakarta, Indonesia Page Executive Full timeStrategic commercial role in a competitive consumer F&B company - Opportunity to strengthen your B2B business approach **About Our Client**: Our client is a multinational consumer company specializing in dairy products. Known for their outstanding collections of products across the globe, our client is also one of leading players in Indonesian market. To...
-
Senior Business Analyst
2 weeks ago
Jakarta, Indonesia ATI Business Group Full timeAs the Senior Business Analyst in the IT Business Enablement team, you will lead a team of Business Analysts and Automation Experts to analyze the business goals, services, processes, and information needed to identify opportunities for improvement. Ideally, you will use your extensive experience in the travel or aviation industry to formulate the best...
-
Customer Service Billback
3 weeks ago
Jakarta, Indonesia ATI Business Group Full timeATI Business Group is looking for a Customer Service Billback staff to assist one of our client's operations, as you will track billback invoices and follow up with the suppliers, assisting the customers in using the client's tools and handling customer's billback inquiries. **Responsibilities**: - Track, follow up, and collect billback invoices. -...
-
Customer Service
2 weeks ago
Jakarta, Indonesia ATI Business Group Full time**Purpose of the Role**: ATI Business looking for a Customer Service-Billback staff to assist one of our client's operations, as you will track billback invoices and follow up with the suppliers, assisting the customers in using the client's tools and handling customer's billback inquiries. - Conduct tracking, follow-up, and collection of billback...
-
Recruitment & Bdm (Commission-based)
1 week ago
Jakarta, Indonesia Comprehensive Business Services CBS Full time**Recruitment - Partner - Commission-Based Role**: Join Comprehensive Business Services (CBS) Sales department as a Recruitment Partner and play a role in search for new clients and successfully win new clients and bring Job Openings cleint only on Saudi Arabia. As a Commission-Based role, you will have the opportunity to earn based on your performance and...
-
Ati Business Group Visibility Public
1 week ago
Jakarta, Indonesia ATI Business Group Full timeATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and...
-
Business Intelligence Developer
1 week ago
Jakarta, Indonesia ATI Business Group Full timeThis role will report to the Business Analyst lead, you will work as part of an innovative team to design, configure, and implement prototypes, which will be used by lines of business to solve their operational challenges. You will work as part of an innovative team to build data-driven solutions, including BI products, reporting and monitoring tools, and...
-
Head of Engineering
2 weeks ago
Jakarta, Indonesia Elitez Recruitment Services Private Limited Full timeHead of Engineering responsible for oversee the design, installation and maintenance of solar power systems. Lead teams to deliver all elements of the installation from Geotechnical, structural, earthing, solar array positioning, distribution, generation, grid integration and safety systems. Responsible for Heading the Solar projects - Indonesia. The role...
-
Customer Service Trainer
2 weeks ago
Jakarta, Indonesia ATI Business Group Full time**Role of Purposes**: You will work as part of business & improvement to help maintain service quality to the clients and enhance our resources skills. You will prepare, conduct Customer Service training and create the necessary process notes required for the training. For this role, we expect a person who masters our products inside and out to advise and...
-
Head Of Cybersecurity Business Unit
1 week ago
Jakarta, Jakarta, Indonesia Talent Insider Full timeAbout the job Head Of Cybersecurity Business UnitTalent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with...
-
Ati Business Group Visibility Public
1 week ago
Jakarta, Indonesia ATI Business Group Full timeATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and...
-
Ati Business Group Visibility Public
7 days ago
Jakarta, Indonesia ATI Business Group Full timeATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and...
-
Head of Customer Service Ea
2 weeks ago
Jakarta, Indonesia Siemens Full time**Responsibilities**: - Defines, decides and ensures implementation of Customer Service related strategy, policies and guidelines of the respective organizational unit from a commercial and technical point of view. - Ensures the implementation of corporate standards and guidelines in respective area of responsibility. - Ensures the achievement of the...
-
Ati Business Group Visibility Public
1 week ago
Jakarta, Indonesia ATI Business Group Full timeATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and...
-
Head of Business Partnering
7 days ago
Jakarta, Jakarta, Indonesia PT. Erajaya Swasembada, Tbk. Full timeAbout the RoleAs a Head of Business Partnering, you will play a critical role in helping our business leaders achieve their goals. You will be responsible for developing and implementing strategies that align with our business objectives, and for ensuring that our human capital programs are effective and efficient.You will work closely with our business...
-
Head of Customer Experience/service
3 weeks ago
Jakarta, Indonesia Valbury Asia Futures Full timeSupport Jakarta, Indonesia Hello, everyone! PT Valbury Asia Futures part of Valbury Asia Group is a financial services company based in Jakarta and established in 1999 #hiring **Head of CX/CS** position. Job Description: - Lead the Customer Services team within the division and continually improve the customer service experience in the division - Market &...
-
Customer Service
2 weeks ago
Jakarta, Indonesia ATI Business Group Full time**Purpose of the Role**: ATI Business looking for a Customer Service-Billback staff to assist one of our client’s operations, as you will track billback invoices and follow up with the suppliers, assisting the customers in using the client’s tools and handling customer’s billback inquiries. Conduct tracking, follow-up, and collection of billback...
-
Jakarta, Indonesia Business Sweden Full time**Are you ready to make a difference and impact global business development?** We are now looking to hire a talented individual as a Consultant to join our office in Jakarta and to help developing our business in Indonesia and the South East Asia Region. This is an exciting time to join a great team and an opportunity to develop your international career in...