Member Service

4 days ago

Jakarta, Indonesia Wyndham Destinations Full time

**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**PRIMARY OBJECTIVES**:
**To actively contribute to the company vision of making holiday dreams come true by providing an exceptional onboarding experience service to new Club Wyndham Asia members through delivery of pre-transmittal serving resulting in increased growth and profit through owner retention.**:
**PRINCIPAL RESPONSIBILITIES **_(Include but not limited to:)_****:

- **Create a personalized onboarding experience to all new CWA members during new members pre-transmittal.**:

- **Providing professional and compliant advice to member enquiries; aiming to provide an end-to-end service within each call during pre-transmittal phase.**:

- **Concierge to Club Members during pre-transmittal process to ensure service excellence.**:

- **Obtain information about members' preferences during communication and make notes in the system accordingly.**:

- **Personally greet members on their day of joining, and takeover the related follow-up work from sales.**:

- **Introduce the new member to Member Services immediately after transmittal, including sharing the member's preference and related info, to ensure a smooth handover.**:

- **Able to promote and service all elements of Club Wyndham, identifying and taking action to further enhance owner engagement.**:

- **Assist in the resolution of member queries by ensuring professional advice is provided to new members in relation to their enquiries and handling escalated customer complaints.**:

- **Assisting Club Wyndham Asia and affiliated resorts with arrival information and facilitating guest enquiries.**:

- **Taking responsibility for the accuracy of reporting of new sales**:

- **Actively participating in group meetings and cross-training programs.**:
**KEY POSITION CRITERIA**:

- **Advanced knowledge and experience in the servicing of the Club Wyndham**:

- **Proven delivery of outstanding customer service; displays willingness to go ‘above and beyond’ for colleagues and owners.**:

- **Evidence of high-level communication skills in all aspects, including fluent in English.**:

- **Displays enthusiasm to maximize reservations and ability to identify the opportunity to offer additional products.**:

- **Ability to personalize the service offered to each individual, resulting in increased customer satisfaction.**:

- **Exhibits thorough product knowledge of all Club Wyndham and affiliated resorts / hotels.**:

- **Uses initiative in finding answers and solutions.**:

- **Ability to priorities workload and manage your time to achieve expected high level of productivity.**:

- **Ability to maintain a friendly and approachable disposition when working under pressure.**:

- **Displays a positive, professional manner with the ability to represent the department at internal meetings and dealing with key relationships from all levels within the organization.**:

- **Intermediate knowledge of Microsoft Office programs, including Access, Excel, Word & Outlook.**:

- **Able to offer flexible working hours to adapt to various work demands and changes.**:

- **Possesses customer service experience and knowledge of the tourism industry and market trends.**:
**Where Memories Start with You**:
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

  • Member Services Supervisor

    5 days ago

    Jakarta, Indonesia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Member Services Assistant Manager

    2 weeks ago

    Jakarta, Indonesia EGN Indonesia Full time

    **Member Services Assistant Manager** **Member Services, Assistant Manager - Full-time** EGN Indonesia is looking for a Member Services, Assistant Manager (MSAM) - is that you? The Member Service, Assistant Manager is a charismatic leader with strong customer service and organizational skills. The incumbent should possess excellent communication skills to...

  • Member Relations Officer

    5 days ago

    Jakarta, Indonesia PT Mitra Konsep Nusantara Full time

    We are seeking a professional and personable **Member Relations Officer (Receptionist)** to be the first point of contact for our members and guests. In this role, you will provide exceptional service, handle inquiries, and ensure a seamless and welcoming experience for everyone entering the club. **Key Responsibilities**: - Greet members and guests with a...

  • B2b Commercial Sales Account

    3 weeks ago

    Jakarta, Indonesia MODA (Member of Astra) Full time

    **Job Descriptions** - Perform **competitor analysis and marketing intelligence** to identify the best product or solution possible. - Execute **customer prospect activities** to **increase and complete the data of prospective customers** and **create the activity report as well**: - Establish **cost structure**for every purchase activity (both new and...

  • Senior Member Technical

    2 weeks ago

    Jakarta, Indonesia Broadridge Full time

    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. - Experienced with agile continuous delivery and DevOps and will champion the culture, processes, and tools required to maintain a...

  • Senior Member Technical

    4 days ago

    Jakarta, Indonesia Broadridge Full time

    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. - Experienced with agile continuous delivery and DevOps and will champion the culture, processes, and tools required to maintain a...

  • Customer Service Representative

    3 days ago

    Jakarta, Indonesia Agilon Health Full time

    Company: AHI agilon health, inc. **Location**: Remote - HI Job Title: Customer Service Representative **Job Description**: Position Summary: The Customer Service Representative communicates with a diverse constituency of internal and external customers and responds to individual questions and concerns specific to organizational determinations, claims,...

  • Customer Service Coordinator

    3 days ago

    Jakarta, Indonesia Agilon Health Full time

    Company: AHI agilon health, inc. **Location**: Remote - HI Job Title: Customer Service Coordinator **Job Description**: Position Summary: - Based remotely in Hawaii, the Customer Service Representative communicates with a diverse constituency of internal and external customers and responds to individual questions and concerns specific to organizational...

  • F&b Service Manager

    5 days ago

    Jakarta, Indonesia PT Mitra Konsep Nusantara Full time

    We are seeking a passionate and experienced **F&B Service Manager** to oversee the daily operations of our Food & Beverage department. In this role, you will ensure exceptional service quality, lead and motivate the team, and maintain high standards to enhance member satisfaction. **Key Responsibilities**: - Manage and coordinate all F&B service...

  • Service/membership Consultant

    2 days ago

    Jakarta, Indonesia Believe Fitness Indonesia Full time

    **Job Title: Service Consultant** **Reports to**: **Job Highlights** - Learning & Development - Sales Commission Provided - Free Gym Membership Are you passionate about helping people? Do you love seeing people achieve their fitness goals? are hungry and driven to perform and prove your best through your own personal charm and skills. This exciting job is...

  • Cleaning Service Manager

    1 week ago

    Jakarta, Indonesia TPM Group Full time

    **Kualifikasi**: - Bachelor's degree in related field. - Experience in management cleaning service more than 200 person - Knowledge chemical & composition - have a good communication - Experience in retail & migas sector - Dapat mengoprasikan M. Office - The ability to work under pressure - Scheduling cleaning staff members to ensure that tasks are...

  • Human Resource Manager

    4 weeks ago

    Jakarta, Indonesia PT Movus Technologies Indonesia Full time

    **About us**: movus is the IoT, Fin-tech and Automotive start-up based in Japan. We are trying to change a big market with technology. We are founded by the business leaders who worked at Automotive and finance startups, and who worked at Japan, US and India unicorn companies. We are seeking the 1st member in our Human Resources Division working with...

  • Member Technical

    2 weeks ago

    Jakarta, Indonesia Broadridge Full time

    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. JAVA - Strong in core features and JDK8 Features(Executor service, Java Streams and lambda) JMS - Queues(IBM MQ) and knowledge on...

  • Service Operation Unit Head

    3 weeks ago

    Jakarta, Indonesia PT ALTO Network Full time

    COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. **DESIGNATION**: Service Operation Unit...

  • Service Center Manager

    1 week ago

    Jakarta, Indonesia Time International Full time

    Manages After Sales Service Department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales-minded attitude - The Service Centre Manager oversees repair and reworks operations for the organization. S/he analyzes and responds to customer complaints and requests regarding...

  • Quality Management System

    1 day ago

    Jakarta, Indonesia PT DMG Investment Service Full time

    Double M is more than just a consultant but a trusted partner for companies that want to expand their business in Indonesia and Southeast Asia. With a main focus on customer-oriented services, Double M provides holistic solutions, offering expert advisory in research, legal, human resources, sales, and other services field related to market...

  • HR Services Lead

    1 day ago

    Jakarta, Indonesia Genashtim Full time

    **HR Services Lead** **Job Overview** You will lead the HR Services team, which performs the HR operational activities throughout the employee lifecycle for employees across multiple locations. You will also identify process gaps & ensure documentation. You will report to the HR Director and work closely with your HR team members to provide customer...

  • On-road Supervisor

    3 weeks ago

    Jakarta, Indonesia UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Member Technical

    7 days ago

    Jakarta, Indonesia Broadridge Full time

    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. - Support assistance to clients and L1/Client Services teams. - Ready to work in multiple Shifts (APAC, UK and US). - Ready to work on 5...

  • IT Service Management

    1 week ago

    Jakarta, Indonesia PT. ALTO Network Full time

    PT ALTO Network (Djarum Group), founded in 1993, is a financial technology company on providing total banking and payment solutions for Indonesia transaction ecosystems. ALTO is one of the 4 Licensed Lembaga Switchings in Indonesia and part of the Gerbang Pembayaran National (GPN). Today, ALTO aims to be the national leader in payment solutions using the...