Complaint Management Support

**About Us** INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

Global Visa Support (est. 2010) is an immigration and education consultancy with headquarters in London and offices in Canada, the Philippines, Indonesia, India, UAE, Egypt and Morocco. We specialise in immigration and study programmes in the UK, Canada, USA and New Zealand. We are looking for an experienced sales & marketing officer for the Global Visa...

**Who are we?** Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we managed to get listed on the Indonesian Stock...

**Job Descriptions**: - Accept customer's order requirements and complaints, claims arbitration. - Handle and resolve customer complaints, claims arbitration. - Managing day-to-day tickets from ticketing system partner and internal cross functions. - Service data statistics and sorting. - Provide explanations to consumers regarding products and services. -...

**Responsibilities**: - Lead Customer Support team to make sure smooth operation process to deliver excellent customer satisfaction - Initiate improvement strategy to increase customer satisfaction rate - Maximizes on customer support operational performance through the provision of technical advice to customer support agents, detecting and diagnosing...

Company Description Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same...

We are looking to hire a Client Support Admin (Contract) under our Client Support team. In this role, you will be reporting directly to our Client Success Manager, and working closely with other departments and sub-departments such as Commercial and Operations. This is a fully-remote role that can be done from anywhere in the Southeast Asia timezone (GMT +7...

**Descriptions**: - Provides desktop support to end-users in various OS platform - Responsible for setup, configuration and delivery of workstations - Configure and maintain workstation and laptop builds - Support mobile devices related to office purposes - Provide remote assistance for users across the globe - Provides technical assistance and support to...

Maintain the confidentiality customer privacy including complaints or requests from customers - Provide solutions to customer complaints - Make a complaint report or customer request - Establish good communication with customers **Qualifications** - Male/Female - Age maximum 30 years - Min. D3 - Have minimum 1 year experience as Customer Support / Call...

**Job Description**: - Maintain the confidentiality customer privacy including complaints or requests from customers - Provide solutions to customer complaints - Make a complaint report or customer request - Establish good communication with customers **Qualifications**: - Male/Female - Age maximum 30 years - Min. D3 - Have minimum 1 year experience as...

Market research and competitor insights & activities survey Support brand owner in managing brand, product management and launches Assist on BD-related work and aligning with other teams and parties Follow meetings closely and create meeting minutes Managing promo, stock, and OOS other product-related issues Update & follow-up on complaints Bachelor’s...

* Responsible for creating plans and monitoring the implementation of those plans - Responsible for partner on-boarding, quality assurance, loyalty and retention - Support City Manager to ensure high retention rate and increase partner LTV **Job Descriptions**: - You will ensure our service quality level to both sides of the customer is in an excellent...

Conduct account opening and verification procedures. - Communicate directly with clients regarding account registration; promotion; and company services. - Receive, accommodate, and follow up on inquiries, criticism, suggestions, complaints, and feedback from clients. - Accurately manage and resolve client issues - Make decisions on handling customer...

**Job Descriptions**: - Responsible for monitoring and controlling the work of Customer Support Agents - Supervise the work of customer support to ensure adherence to quality standards, deadlines, and proper procedures - Analyse customer experience reports and insights and recommend improvement suggestions and initiatives. - Investigate (and correct)...

Manage the end-to-end process of Mail-In Service operations, including the receiving order process and tracking orders to ensure timely repairs and in-time delivery. - Communicate effectively with all stakeholders (logistics supplier, service supplier, and all the internal support team) regarding service process, policy update, and repair statuses. - Monitor...

**Below is the detail **Area** **Accountabilities** **Main Accountabilities** - Ensure selective accounts are provided top-quality and best-in-class customer service - customized where required - in a cost effective way whilst enhancing customer loyalty - Ensure all pre-determined service standards are consistently met and reviewed to reflect...

**Company Description** Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same...

Supervise and monitor store staff to run the store operational with SOP/Flow that has been set by management. - Daily managing and supervising the operational team (store staff) for Inbound & Outbound process. - Monitoring store staff to display all products with FEFO policy. - Monitoring, controlling and investigating all the complaints that the store...