Customer Complaint and Complaint Escalation

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

**Who are we?** Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we managed to get listed on the Indonesian Stock...

**Job Descriptions**: - Accept customer's order requirements and complaints, claims arbitration. - Handle and resolve customer complaints, claims arbitration. - Managing day-to-day tickets from ticketing system partner and internal cross functions. - Service data statistics and sorting. - Provide explanations to consumers regarding products and services. -...

**About Us** INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore...

**About Us** INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore...

**Qualifications**: - Strong interpersonal and communication skills. - Minimum 1 year of experience in customer service or related field, ideally with face-to-face complaint handling experience. - Bachelor's degree in a relevant field is preferred. - Customer-focused mindset and ability to remain calm and professional in challenging situations. - Excellent...

Description: Qualifications: - Provide accurate information about our products or services, including pricing, availability, and features. - Assist customers with placing orders, processing returns, and resolving any issues or complaints in a timely manner. - Troubleshoot technical problems and escalate complex issues to the appropriate department for...

**Responsibilities**: - Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram). - Handle and resolve customer complaints regarding product issues, returns, and exchanges. - Manage and track orders to ensure timely delivery and address any order discrepancies. - Collaborate with the logistics team to address...

Primarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry. - Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe. - Maintain the daily targeted numbers of resolved inquiry status within comitted SLA /...

What You Will Do 2. Report to Supervisor. 3. Support order processing and schedule matching for home visit / tele consult between vets and customer 4. Support the customer service team in resolving escalations or complaints from customers and ensuring prompt turnaround for all service requests with consistent quality. What You Will Need 1. Fluent English...

The Customer Service Executive is responsible for providing exceptional customer support and ensuring customer satisfaction. This role involves handling customer inquiries, resolving complaints, and maintaining accurate records of interactions. The Customer Service Executive will report directly to the Customer Service Manager, collaborating closely to...

Maintain the confidentiality customer privacy including complaints or requests from customers - Provide solutions to customer complaints - Make a complaint report or customer request - Establish good communication with customers **Qualifications** - Male/Female - Age maximum 30 years - Min. D3 - Have minimum 1 year experience as Customer Support / Call...

Job Responsibilities: - Provide product or service information to customers - assisting in making informed purchasing decisions and maximizing sales opportunities. - Collaborate with cross-functional teams to optimize the customer experience and achieve targets. - Handle escalated customer issues or complaints Job Qualifications: - SMA/SMK, D3 or...

Oversee and ensure the daily operations of the customer relations team run smoothly. - Handle customer complaints directly (face-to-face/walk-in) in a professional, prompt, and effective manner. - Identify customer issues and provide solutions to improve customer satisfaction. - Manage and monitor customer feedback, creating reports on recurring issues or...

-Job Advert Details **Some careers shine brighter than others.** If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their...

Binakarya Propertindo Group is one of the leading property developers in Indonesia. The company was founded in 2007, the owners has been in the property business for more than 20 years. Binakarya Propertindo Group focuses its property business in the construction and development of apartments, houses and commercial complexes. Binakarya Propertindo Group...

**Company Description** Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same...

Company Description Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same...

We are seeking a dynamic and experienced Customer Experience Supervisor to join our team. The Customer Experience Supervisor will play a pivotal role in ensuring the highest standards of service delivery to our valued customers and dealers. This individual will be responsible for overseeing the Customer Service Team, managing escalations, collaborating with...

To assist with all e-commerce orders.- - Manage the premier same-day delivery service offers an exceptional same-day service within Greater Jakarta.- - To assist customers with product questions.To help customers to register online and/or to process their orders- - Deal with complaints, late orders, and escalation processes where necessary. To handle...