Customer Complaint Investigator

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

**About Us** INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore...

**About Us** INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore...

**Job Descriptions**: - Accept customer's order requirements and complaints, claims arbitration. - Handle and resolve customer complaints, claims arbitration. - Managing day-to-day tickets from ticketing system partner and internal cross functions. - Service data statistics and sorting. - Provide explanations to consumers regarding products and services. -...

| Customer Services & Claims | Professional | Non-Executive | Allianz Indonesia | Full-Time | Permanent - Monitoring SLA Investigation (Blind & Field Investigaton) - Conduct Field Investigation - Provide all reports related to investigation - Review investigation case before investigation process - Review investigation results & Approve based on authority...

**Who are we?** Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we managed to get listed on the Indonesian Stock...

| Customer Services & Claims | Professional | Non-Executive | Allianz Indonesia | Full-Time | Permanent - Review Investigation Guideline, SOP and Working Instruction - Ensure the investigation claims process run according to the SOP - Conduct Field Investigation for the special case - Review investigation case before investigation process - Review...

**What We Do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...

5,000,000 IDR ~ 6,000,000 IDR - Jakarta- 3 years or more experience as a Field Investigator Associate or risk management in consumer loans - More than 1 year of experience in the financial industry - Good communication skills and understanding of financial business risks - Have the ability to operate basic tools and technology. - Honest, with integrity, and...

**Responsibilities**: - Investigate all cases that are escalated to Anti Fraud (Amar Bank Digital and Tunaiku Retail Circle) or categorized as a fraud signal assigned by the Anti Fraud Investigator Supervisor/ Team Leader. - Maintain productivity and quality according to daily targets according to patterns and alerts included in the Digital Banking. -...

200 years ago, Bolloré Group was born. Today, one of Bolloré Group’s fastest growing business sectors, Bolloré Logistics, have grown to become the world’s top 10 players in freight forwarding and logistics with a powerful network spread across 106 countries, 607 sites with over 20,000 employees. We pride ourselves having developed specific expertise...

**Integrity Indonesia** is a foreign investment company that has operated for 21 years in Indonesia. Our business is to provide services related to the prevention, detection, and investigation of fraud. Our services include employment background screening, whistleblowing systems, mystery shopping services, due diligence, process serving, research & market...

Maintain the confidentiality customer privacy including complaints or requests from customers - Provide solutions to customer complaints - Make a complaint report or customer request - Establish good communication with customers **Qualifications** - Male/Female - Age maximum 30 years - Min. D3 - Have minimum 1 year experience as Customer Support / Call...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Oversee and ensure the daily operations of the customer relations team run smoothly. - Handle customer complaints directly (face-to-face/walk-in) in a professional, prompt, and effective manner. - Identify customer issues and provide solutions to improve customer satisfaction. - Manage and monitor customer feedback, creating reports on recurring issues or...

Assist F&F team by receiving and handling inquiries from prospect and customers. - Manage the relationship of existing accounts by proactively anticipating and responding to their needs. - Maintain and manage quotations and rate validities through the quotation system. - Ensure a fast response to quotation requests and advise the customer on transport...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Binakarya Propertindo Group is one of the leading property developers in Indonesia. The company was founded in 2007, the owners has been in the property business for more than 20 years. Binakarya Propertindo Group focuses its property business in the construction and development of apartments, houses and commercial complexes. Binakarya Propertindo Group...

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it! Our strength lies in our internal values, namely **Passion**...

**About Symrise AG** Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food. Its sales of € 4.6 billion in the 2023 fiscal year make Symrise a leading global provider....