Operations - Shopee Xpress, Operations Quality

2 weeks ago

Jakarta, Indonesia Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Conduct routine inspection to SOC and Hubs of Shopee Express to ensure that standard policy, compliance, workflows, and procedures are in place to support the operation
- Inspect the operating compliance in SOC and Hubs (based on the SOP) as well as identify improvement opportunities by providing problem identification
- Assess the SOC and Hubs compliance level against the standard assessment checklist
- Summarize and report key findings from the inspection on regular basis (daily, weekly and monthly) focusing on the bottlenecks to increase productivity and reduce cost

**Requirements**:

- Preferably have 1-2 years of experience in Quality Control / Assurance and / or SOP compliance
- Coming from a logistics, supply chain, or e-commerce background is a plus
- Familiar with logistic Key Performance Indicator, metric, system, and flow
- Thorough knowledge of methodologies of quality assurance and standards
- Highly flexible, good teamwork, and able to work under mínimal supervision
- Good communication skills and easy to adapt to the new environment
- Willing to do work mobile to visit SOC or Hubs to conduct an audit (shift working hours)
- Willing to be placed in one of this city (Sumatera Utara, Sumatera Selatan, Lampung, Jawa Timur & Jabodetabek)

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