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Account Executive, Shopee Xpress

4 weeks ago

Jakarta, Indonesia Shopee Full time

DepartmentOperations- LevelEntry Level- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Maintain 150-250 Sellers
- Daily check in & daily visit Seller
- Record, escalate and solve seller order issues in operations and system
- Able to support seller needs during SBD and Campaigns (collecting the necessary information for Shopee Xpress’ operation needs)
- Retain sellers to keep using Shopee Xpress’ services

**Requirements**:

- Have a minimum Diploma (D3) education qualification
- Have an understanding of express logistics, seller system, and its advantages to sellers
- Have the related working experience as an **Account Executive (from logistics company would be advantage)**:

- Outstanding communication skills in Bahasa Indonesia and a good understanding of English
- Able to work under pressure and at a fast-moving working pace
- Highly organized, dependable, and have high attention to detail
- Willing to be placed in **Surabaya with full 5 working days WFO**:

- Willing to be employed under **contract by 6 months with a possibility to be extended