Middle Mile Operation Lead

3 days ago


Jakarta, Indonesia Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Comply with Health, Safety, and Environment (HSE) standards to Manage Risks
- Lead the Operation team to execute delivery
- Responsible to perform day to day Delivery Execution within agreed Service-Level Agreement (SLA) & Quality
- Anticipate and responsive for any changes of fluctuating orders
- Do regular and intensive alignment with related Workstream Leader
- Ensure operation execution are well implemented
- Ensure there is no unauthorize driver & riders and vehicles
- Improve initiatives and give suggestions that are driven by comprehensive analysis
- Responsible for Team development

**Requirements**:

- Diploma degree and above from any major
- 5+ years experience in Transport, Logistics & Supply Chain environment with minimum last active position as a Manager (Operation Manager will be an advantage)
- Skilled in Xpress/ Courier Transport Planning Management (Middle Mile by Land, Air & Sea), Project, People, and Finance Management
- Excellent in problem-solving and analytical skills (Kaizen & Lean skills are will be an advantage)
- Good communication skills (written and verbal)
- Lead by example (hands-on) leadership style who can show operation solutions in the floor
- Understand and have experiences on operating Transport / Freight Management systems (TMS / FMS)
- Willing to travel



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