Operations - Shopee Express, City Operation Lead

1 week ago

Jakarta, Indonesia Shopee Full time

DepartmentOperations

LevelExperienced (Team Lead)

LocationIndonesia - Jakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Responsible for HSE implementation and ensuring people safety within assigned City(s)
- Leading and Managing day to day overall operations including First Mile, Sorting Center, Middle Mile & Last Mile within the assigned province(s)
- Responsible for CPP within the assigned city(s)
- To ensure operation team follow Company SOP & WI
- Responsible to achieve KPI target that aligned with company goals and objectives
- Be accountable and supervise any expenses incurred
- Responsible to coach & develop team members based on company standard Learning & Development guidelines

**Requirements**:

- 5+ years of experience in Express Company / Logistics Company, and managing some provinces/regions
- Bachelor degree from any major
- Skilled in Express / Courier Transport Operation Management (First Mile, Middle Mile, Sorting Center & Last-Mile), Project, People, and Community Management
- Excellent in problem-solving and analytical skills (Kaizen & Lean skills are preferred)
- Good communication skills (written and verbal)
- Lead by example (hands-on) leadership style who can show operation solutions on the floor
- Understand and have experiences in operating Transport / Freight Management systems (TMS / FMS)
- Willing to travel
- Placement: available all across Indonesia

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