Process Improvement Supervisor, Shopee Xpress

2 days ago

Jakarta, Indonesia Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Develop a plan for improvement related to Service Level Agreement (SLA), Quality, Productivity, and Cost
- Manage all improvement plans including the scope, time, and budget
- Develop and monitor result reports for all improvement initiatives
- Align and support the Operation team’s initiatives
- Conduct Value Stream Mapping for each operation stream (First Mile, Sortation Centre, Line Haul System, Last Mile) and create an improvement plan
- Deliver Kaizen training for the operation team
- Ensure 5S and Visual Management System are implemented and carried out by the operation team
- Liaise and work with the Regional Ops team for improvement initiatives

**Requirements**:

- Bachelor’s degree from any major
- Minimum 5-6 years of experience in an Xpress/Logistics company as an Operation Excellence/Process Improvement
- Prior experience in implementing and Improving Transport/Freight Management Systems (TMS/FMS)
- Strong Process Improvement skills (LEAN, Kaizen, Value Stream Mapping, Six Sigma Green Belt)
- Excellent Project Management and Cost Benefit Analysis skills
- Outstanding problem solving and analytical skills (Kaizen & LEAN skills will be an advantage)
- Experience as a facilitator and able to manage stakeholders
- Good communication skills (written and verbal), and excellent presentation skill
- Willing to be placed in Sunter, North Jakarta and travel

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