Process Improvement Support, Shopee Xpress

4 days ago

Jakarta, Indonesia Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Identify wastes and implement process improvement
- Deliver Cost-Reduction Action Plan
- Measure the productivity of Cycle Time and Lead Time analysis
- Identify visual management opportunities to support optimisation in the process flow
- Conduct regular Gemba to identify any operation inefficiencies
- Support the Operation team’s project

**Requirements**:

- Bachelor’s degree from any major
- Minimum 3-4 years of experience in an Express/Logistics company as an Operation Excellence/Process Improvement
- Prior experience in implementing and improving Transport/Freight Management Systems (TMS/FMS)
- Strong Process Improvement skills (LEAN, Kaizen, Value Stream Mapping, Six Sigma Green Belt) and good Project Management skills
- Excellent problem-solving and analytical skills (Kaizen & Lean skills will be an advantage)
- Experience as a facilitator and able to manage stakeholders
- Good communication (written and verbal) and presentation skills
- Willing to be located in Sunter, North Jakarta and travel

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