Operations, Shopee Xpress

2 weeks ago

Jakarta, Indonesia Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Responsible for Health, Safety, and Environment (HSE) implementation and ensure people's safety within assigned Export Warehouse
- Lead and manage day-to-day overall operations within assigned Export Warehouse
- Ensure the Operation team follows the Company SOP & Work Instructions (WI)
- Responsible to achieve KPI target that aligned with company goals and objectives
- Ensure daily report are sent within time frame
- Manage inventory and in charge for quarterly liquidation of stuck orders
- Request order cancellation for stuck orders

**Requirements**:

- Bachelor's degree from any major (Transportation major will be an advantage)
- Minimum 2-3 years of experience in Xpress Company / Logistics Company with prior experience in managing cross border activities
- Excellent knowledge on Xpress / Courier Transport Cross border operations and on the areas of Project Management, and People Management
- Strong problem-solving and analytical skills (Kaizen & Lean skills are preferred)
- Good communication skill and possess an excellent team leadership skill
- Fluent in English both verbal and written
- Previous experience in operating Transport / Freight Management System (TMS/FMS)
- Willing to Travel Across Indonesia
- Placement Located in Jakarta

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