Employee Benefits Insurance Specialist

4 days ago


Jakarta, Jakarta, Indonesia Cermati Full time

Cermati's Culture

We foster a culture of openness, transparency, drive, and meritocracy, similar to Silicon Valley companies. Our team members come from top tech companies and Indonesian startups.

This role contributes to our culture by promoting quality and service excellence, achieving 5/5 client satisfaction, and fostering high performance and commitment to quality.

Responsibilities
  • Lead the After Sale team, ensuring timely processing of claims and client assistance.
  • Oversee ongoing insurance claims, guaranteeing claim decisions align with SLA and TC.
  • Develop strong relationships with insurance companies' claim departments.
  • Negotiate and appeal rejected claims.
  • Monitor endorsement processes, ensuring SLA achievement.
  • Verify member cards and send them to clients on time.
  • Collaborate in client closing processes, coordinating with insurance and policy T&C verification.
  • Establish quality and service excellence metrics.
  • Drive continuous improvement in current systems and processes.


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