Health Insurance Benefits Coordinator
2 days ago
Cermati's Mission
We simplify financial product discovery and online application, empowering customers to shop and apply online without physical visits to banks. Our diverse team shares a Silicon Valley-like culture, driving innovation and customer satisfaction.
This role plays a crucial part in our mission, leading the After Sale team to deliver exceptional client experiences.
Key Responsibilities- Lead the After Sale team, handling claims, data, and client support.
- Oversee ongoing insurance claims, ensuring timely and accurate decision-making.
- Develop strong relationships with insurance companies' claim departments.
- Negotiate and resolve disputed claims.
- Monitor endorsement processes and maintain SLA compliance.
- Manage member card issuance and distribution.
- Collaborate in client closing processes, verifying policy T&C.
- Establish quality and service excellence metrics.
- Drive continuous improvement in current systems and processes.
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