Health Insurance Benefits Coordinator

2 days ago


Jakarta, Jakarta, Indonesia Cermati Full time

Cermati's Mission

We simplify financial product discovery and online application, empowering customers to shop and apply online without physical visits to banks. Our diverse team shares a Silicon Valley-like culture, driving innovation and customer satisfaction.

This role plays a crucial part in our mission, leading the After Sale team to deliver exceptional client experiences.

Key Responsibilities
  • Lead the After Sale team, handling claims, data, and client support.
  • Oversee ongoing insurance claims, ensuring timely and accurate decision-making.
  • Develop strong relationships with insurance companies' claim departments.
  • Negotiate and resolve disputed claims.
  • Monitor endorsement processes and maintain SLA compliance.
  • Manage member card issuance and distribution.
  • Collaborate in client closing processes, verifying policy T&C.
  • Establish quality and service excellence metrics.
  • Drive continuous improvement in current systems and processes.


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