Head of Client Delivery

5 days ago


Jakarta, Jakarta, Indonesia Ilmuonedata Full time

We're looking for a highly skilled professional to join our team as Head of Client Solutions at IlmuOne Data.

In this critical role, you'll be responsible for leading a team of client solutions experts to deliver high-quality analytics solutions that meet clients' business objectives.

Your key responsibilities will include:

  • Strategic Leadership
    • Develop and implement a strategic vision for the client solutions team, aligning with the overall business objectives.
    • Drive innovation in analytics solutions to meet the evolving needs of clients.
  • Client Relationship Management
    • Lead the client solutions team to manage client relationships effectively, ensuring all client needs are met.
    • Enhance client satisfaction, retention, and growth through strategic initiatives.
  • Team Management
    • Lead, mentor, and inspire a team of client solutions experts, fostering a collaborative and results-driven culture.
    • Provide training and support to team members to enhance their capabilities.
    • Oversee the end-to-end delivery of solutions, ensuring timely and high-quality delivery.
    • Work closely with cross-functional teams, including data analysts, consultants, and developers, to meet project objectives.
  • Sales Support
    • Collaborate with the sales team to identify new business opportunities and contribute to the development of proposals and presentations.
    • Provide expertise during the sales process to demonstrate the value of our analytics solutions.
  • Continuous Improvement
    • Stay abreast of industry trends, emerging technologies, and best practices in digital analytics.
    • Drive continuous improvement initiatives within the client solutions team to enhance processes and methodologies.

To succeed in this role, you'll need:

  • A bachelor's degree in a relevant field; advanced degree preferred.
  • Proven experience in a leadership role within a digital analytics, consulting firm or digital agency.
  • Minimum 5 years of experience in a client-facing role.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Deep understanding of digital technology stacks and a keen awareness of digital industry trends and emerging technologies.
  • Proficiency in Google Marketing Platform, including Google Analytics, Google Tag Manager.
  • Proficiency in Google Workspace such as spreadsheet, docs and slides.

About Us

IlmuOne Data is a leading provider of digital analytics solutions. We're passionate about helping our clients achieve their business goals through data-driven insights.



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