Client Success Director
4 days ago
IlmuOne Data is a cutting-edge analytics company that helps businesses make data-driven decisions.
We're seeking a highly experienced professional to join our team as Head of Client Solutions.
As a member of our leadership team, you'll be responsible for leading a team of client solutions experts to deliver high-quality analytics solutions that meet clients' business objectives.
Your key responsibilities will include:
- Strategic Leadership
- Develop and implement a strategic vision for the client solutions team, aligning with the overall business objectives.
- Drive innovation in analytics solutions to meet the evolving needs of clients.
- Client Relationship Management
- Lead the client solutions team to manage client relationships effectively, ensuring all client needs are met.
- Enhance client satisfaction, retention, and growth through strategic initiatives.
- Team Management
- Lead, mentor, and inspire a team of client solutions experts, fostering a collaborative and results-driven culture.
- Provide training and support to team members to enhance their capabilities.
- Oversee the end-to-end delivery of solutions, ensuring timely and high-quality delivery.
- Work closely with cross-functional teams, including data analysts, consultants, and developers, to meet project objectives.
- Sales Support
- Collaborate with the sales team to identify new business opportunities and contribute to the development of proposals and presentations.
- Provide expertise during the sales process to demonstrate the value of our analytics solutions.
- Continuous Improvement
- Stay abreast of industry trends, emerging technologies, and best practices in digital analytics.
- Drive continuous improvement initiatives within the client solutions team to enhance processes and methodologies.
Requirements:
- A bachelor's degree in a relevant field; advanced degree preferred.
- Proven experience in a leadership role within a digital analytics, consulting firm or digital agency.
- Minimum 5 years of experience in a client-facing role.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Deep understanding of digital technology stacks and a keen awareness of digital industry trends and emerging technologies.
- Proficiency in Google Marketing Platform, including Google Analytics, Google Tag Manager.
- Proficiency in Google Workspace such as spreadsheet, docs and slides.
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