Head of Client Engagement

7 days ago


Jakarta, Jakarta, Indonesia Ilmuonedata Full time

We are seeking a highly skilled Director of Solutions Delivery to join our team at IlmuOne Data. As the Head of Client Solutions, you will be responsible for driving the success of our client engagements by leading a high-performing team of experts in digital analytics.

This role requires a strategic thinker with a deep understanding of digital technology stacks and a keen awareness of industry trends and emerging technologies. You will lead the development and implementation of a strategic vision for the client solutions team, aligning with the overall business objectives.

Key Responsibilities:

  • Strategic Leadership:
    • Develop and implement a long-term strategy for the client solutions team, ensuring alignment with company goals.
    • Drive innovation in analytics solutions to meet the evolving needs of clients, staying ahead of the competition.
  • Client Relationship Management:
    • Lead the client solutions team to build strong relationships with clients, ensuring all their needs are met and exceeded.
    • Foster client satisfaction, retention, and growth through strategic initiatives, delivering exceptional results.
  • Team Management:
    • Recruit, lead, mentor, and inspire a team of client solutions experts, fostering a collaborative and results-driven culture.
    • Provide training and support to team members to enhance their skills and capabilities, ensuring they are equipped to deliver high-quality solutions.
    • Oversee the end-to-end delivery of solutions, ensuring timely and high-quality delivery, meeting project objectives.
    • Collaborate closely with cross-functional teams, including data analysts, consultants, and developers, to drive project success.
  • Sales Support:
    • Work closely with the sales team to identify new business opportunities, contributing to the development of proposals and presentations that showcase our analytics solutions.
    • Provide expertise during the sales process, demonstrating the value of our analytics solutions and highlighting their benefits to clients.
  • Continuous Improvement:
    • Stay up-to-date with industry trends, emerging technologies, and best practices in digital analytics, applying this knowledge to drive continuous improvement within the client solutions team.
    • Lead initiatives to enhance processes and methodologies, ensuring they are efficient, effective, and aligned with company goals.


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