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Director of Solutions Delivery

2 weeks ago

Jakarta, Jakarta, Indonesia Ilmuonedata Full time

The Client Success Strategist will be responsible for driving the success of our client engagements by leading a high-performing team of experts in digital analytics. This role requires a strategic thinker with a deep understanding of digital technology stacks and a keen awareness of industry trends and emerging technologies.

You will lead the development and implementation of a strategic vision for the client solutions team, aligning with the overall business objectives. Your key responsibilities will include:

  • Strategic Leadership:
    • Develop and implement a long-term strategy for the client solutions team, ensuring alignment with company goals.
    • Drive innovation in analytics solutions to meet the evolving needs of clients, staying ahead of the competition.
  • Client Relationship Management:
    • Lead the client solutions team to build strong relationships with clients, ensuring all their needs are met and exceeded.
    • Foster client satisfaction, retention, and growth through strategic initiatives, delivering exceptional results.
  • Team Management:
    • Recruit, lead, mentor, and inspire a team of client solutions experts, fostering a collaborative and results-driven culture.
    • Provide training and support to team members to enhance their skills and capabilities, ensuring they are equipped to deliver high-quality solutions.
    • Oversee the end-to-end delivery of solutions, ensuring timely and high-quality delivery, meeting project objectives.
    • Collaborate closely with cross-functional teams, including data analysts, consultants, and developers, to drive project success.
  • Sales Support:
    • Work closely with the sales team to identify new business opportunities, contributing to the development of proposals and presentations that showcase our analytics solutions.
    • Provide expertise during the sales process, demonstrating the value of our analytics solutions and highlighting their benefits to clients.
  • Continuous Improvement:
    • Stay up-to-date with industry trends, emerging technologies, and best practices in digital analytics, applying this knowledge to drive continuous improvement within the client solutions team.
    • Lead initiatives to enhance processes and methodologies, ensuring they are efficient, effective, and aligned with company goals.